Job Description
?1stLine Service Desk Engineer
At Air IT we believe its in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.
Please note this role will require you to participate in an oncall rota which is roughly 1 in 8 weeks. When on on call you will work 8am-4pm and then be on call for a week (including weekends). The on call is 5pm-8am and you will be paid the on call rate.
Were Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.
Weve grown a lot since our beginning back in 2005. Were proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.
Excited for our future, weve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in.
Were now looking for1stLine Service Desk Engineer to joinour team and help usdeliver great results for our clients.
The Role
As a1st Line Service Desk Engineer, you will act as the first pointof contact for IT-related queries from across our client base.
Specifically, you will:
Provide efficient and effective customer service to end-users and other stakeholders
Act as the first point of contact for technical service requests
Log and maintain chronological details throughout a service ticket lifecycle
Provide 1st line diagnosis and resolution with a high level of first-time fixes
Respond appropriately to more complex problems through escalation
Prioritise and manage your workload to ensure client SLAs are met
About You
To join us as a1st Line Service Desk Engineer, you will need:
Previous experience providing IT support
Exemplary customer service and problem-solving skills
Experience of administering and supporting the latest Microsoft technologies
Strong troubleshooting skills with Microsoft Office issues (2003 and onwards)
The ability to build, configure, administer and support all versions of Windows desktops
Knowledge of Active Directory, Group Policy and DNS with an active interest in other networking services
Evidence of continued professional development
The Benefits
Attractive remuneration packages
Flexible, hybrid working
25 days annual leave + bank holidays with the option to buy and sell up to 5 days.
Private medical insurance or the option to buy into scheme.
Free flu jabs
Tiered pension
Perks including quarterly and annual staff awards, funded social events, referral bonuses.
Excellent learning and development opportunities
Green travel scheme
Technology vouchers
This is a great opportunity for either someone looking to start their IT career who has a real passion for technology.
Other organisations may call this roleHelpdesk Engineer,Service Desk Engineer, IT Support Engineer, IT Support Analyst,1stLine Engineer,1stLine Support Engineer, or1stLine Helpdesk Engineer.
Air IT is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.
So, if youre seeking your next challenge as a 1st Line Service Desk Engineer, please apply via the button shown.