Location: Stansted / Luton (2 days a week working at Stansted airport, 2 days a week working at Luton airport, 1 day a week from home)
Job Type: Permanent, Full Time
Working Hours: 40 hours per week, Monday to Friday
Out of hours support also required on a rota basis (additional on-call allowance paid in respect of this)
Start Date: ASAP
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
About the Role:
As a 1st Line Support Engineer, you will provide exceptional 1st line support to 300 users, both onsite and remotely, by effectively managing all support requests through to resolution whilst building relationships with our internal customers.
Principal Accountabilities:
Hours of Work:
About You:
You will need to have the ability to build effective relationships with both colleagues and internal customers, to ensure the lifecycle of incidents and service requests are completed to the customers satisfaction. An ability to prioritise, organise and escalate workload issues to your line manager, in a timely manner is essential to being successful within this role.
You should have good problem-solving skills and have previous experience working within a customer focussed environment.
You should be a good communicator with excellent telephone skills and high levels of written and spoken English.
You will need to be able to cope well under pressure as well as be able to work independently or as part of a team.
You should have good knowledge of:
Knowledge of the following would be considered beneficial:
Additional Information:
Please note the company is not able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK to be considered.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; 1st Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, may also be considered for this role.
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