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Job Description
1st to 2nd line engineer (chance to become 3rd Line + training) Leeds REF 972
Location: In office - Horsforth (some travel around Leeds and surrounding areas)
Hours: 9am to 5:30pm
Holidays: 22 plus Bank Holidays rising to 25 days over time
Time off in lieu and or overtime offered with project work
Training: Online training within infrastructure and development (1 to 2 days per month such as Network + and PHP / Laravel training offered)
Fast growing business with huge personal development options
Greatest benefit of the role: True engineer position covering the full 360 of infrastructure - route to 3rd line guaranteed.
Main Duties and Responsibilities:
- The first point of call for all IT issues ranging from 1st line to 3rd
- To diagnose and resolve software and hardware incidents which occur in operating systems and across a range of software applications
- To assist all our users with any logged IT related incident when called upon
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support team members or external suppliers where necessary
- To accurately record, update and document requests using the IT Helpdesk system
- To install and configure new IT equipment
- To resolve issues, troubleshoot, test and train users on our CRM system
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
- To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
What we are looking for
We are looking for a hardworking IT Support Technician to join our friendly team. As an IT Support Technician you will:
- Be passionate about IT
- Windows Server - all versions
- Active Directory & Group Policy
- Networking knowledge including switches & wireless
- TCP/IP, DHCP, DNS, VLAN/Routing
- Knowledge of VoIP
- Broad knowledge & experience of ‘day to day’ IT Support issues and the aptitude to use past experiences to support the helpdesk with any range of issues
- Be a team player working as part of a team of professionals on a range of IT projects
- Be well organised with the ability to multi-task and prioritise
- Be an excellent communicator demonstrating effective verbal and written communications skills
- Have excellent attention to detail
- Have a driving license and your own vehicle
What’s in it for you
- Up to £25,000 DOE
- Be part of an award winning team
- Full Training and Development
- Numerous employee benefits including BUPA cashplan, Pension Scheme, Eyecare vouchers, Childcare vouchers
- One day a month training day
- Annual Company awards dinner and Summer Event #J-18808-Ljbffr