Job Description
Job Description
2nd Line IT Support Engineer
Permanent, Full Time
Stevenage (on-site)
We are currently recruiting for an IT Support Engineer (2nd Line) for an established global IT Services organisation.
Please note, the successful candidate will be required to complete security clearance for this role.
About The Role
The role is to assist the delivery of IT Services to the end client through supply of contracted services, including but limited to the below;
● Incident and request ownership and management
● Second Line support for software and hardware fault resolution
● Installation, moves and addition services in relation to IT equipment on customer sites
● Contribute to activities of all onsite SCC teams as required
● Software installation and remediation
● Analysis of IT tickets, prioritising accordingly
● Follow local asset management policies and procedures
● Planning and direction of own activities with minimal management supervision.
● Meet or exceed the SLA commitments
● Contribute to activities of all onsite SCC teams as required
● Proactive search for improvements & ensuring these are captured & progressed
● Work with onsite management to develop and improve the service being provided
● Adhere, at all times, to company policies and procedures
● To ensure safe working environment with regards to local Fire, Security and Health & Safety
regulations
About You
● Good knowledge of Microsoft desktop operating systems
● A customer-oriented approach with excellent communication and organisational skills.
● Ability to effectively influence and negotiate with personnel at various organisational levels.
● Strong analytical, creative problem solving and planning skills to achieve results.
● Ability to manage & create documents which are professional & articulate.
● Ability to handle difficult and demanding customer environments.
● ITIL awareness
About the Organisation
Europe's largest privately-owned IT business, continuously pushing to help clients succeed through IT transformation and exceptional customer experiences.
A business where innovation is greater as we combine unique ideas, people and disciplines. A global company that is passionate about IT and continues to look to simplify the
complex.