Job Description
3rd Line IT Support Technician – Witney – up to £40,000 DOE
Our client is excited to offer a rewarding opportunity for a 3rd Line Support Technician to join their growing IT team.
The role is based at their Witney office but you will be required to travel to other offices therefore a full current driving license is required for the position.
You would be working with a diverse set of hardware and software technologies, providing support to users and delivering hardware and software projects that will benefit the company. This is a unique IT role that offers the successful candidate the opportunity to shine and progress their career.
The right candidate will probably have been employed in a vocation that requires a logical and methodical way of thinking to achieve goals and/or design solutions. This could have previously been in a software and/or hardware environment.
You will be joining an existing IT team of five, supporting a diverse userbase, reporting to the IT Manager.
Hours of Work: 9.00 am – 5.30 pm Monday to Friday
KEY ACCOUNTABILITIES:
- Telephone, hands-on and remote support of the entire IT Infrastructure.
- Monitoring and management of systems and processes used to protect the IT Infrastructure.
- IT project development, management and delivery.
- Document process maps, project plans and both technical and user documentation.
- Any other duties to assist the Head of IT.
- Ad-Hoc local travel between the other offices’ as and when required.
KEY SKILLS:
- Desktop and Server Hardware
- Hyper-V / VMware
- Windows 10/11
- MS Active Directory, MS Server 2022
- MS365, MS Exchange, MS Office and SQL Server
- PowerShell, Scripting and .Net
- Visualfiles Case Management
This is an ideal role for someone who has at least 5 years technical experience and is looking for the next step in an organisation where they can make a real difference and have a great deal of exposure to a wide range of technologies.