Job Description
*£500 Joining Bonus We are looking for a passionate Guest Experience Supervisor to join our wonderful team at London Marriott Hotel Marble Arch. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At you. WHY WORK WITH US? In addition to the benefits, you would expect being part of a brand of our calibre, you will also be offered: A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here. World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family. Work alongside some amazing talent- award winning, experienced hospitality professionals Discounted room nights, meals, and spa access-because your well-being means so much. Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance. Access to major high street discounts so you can treat your friends and family as required. The impact you’ll make First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too. What you’ll do Process guest check-ins, assigning rooms and activating room keys Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns Answer, respond to and process all guest calls, messages, questions or concerns Give guests information and directions regarding property and local areas of interest Process check-outs and resolving any disputed charges Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques Confirm reservations and cancellations, running daily reports on the number of arrivals and departures What we’re looking for A warm, people-oriented demeanour At least 1 year experience in hotel reception Opera PMS Knowledge is essential A team-first attitude Positive outlook and outgoing personality Flexibility, problem-solving skills and multi-tasking ability The ability to stand, sit or walk for extended periods of time across a work shift LONDON MARRIOTT MARBLE ARCH A modern destination for business and leisure, the luxurious 4 star London Marriott Hotel Marble Arch is a stylish fixture on the central London landscape. Just a 5-minute walk from Oxford Street, Marriott Hotel Marble Arch features a modern fitness centre, stylish rooms and a contemporary restaurant, The Pickled Hen, showcasing relaxed drinks and locally sourced fare. Our mission is to fuel our guests’ curiosity and spark new perspectives. Join a collaborative team of creative, dynamic people setting the pace in the industry. * The joining bonus is calculated on pro-rata basis and will be paid £500 upon successful completion of probation, Welcome bonus will be subject to normal Tax & NI deductions. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.