Job Description
Account Director - Associate Director Employee Experience
We are a leading global communications marketing firm helping business and organisations evolve, promote, and protect their brands and reputations. We are independent and family owned, which allows us the freedom to deliver original thinking and invest in our clients.
In the UK, there are more than 600 employees based in our offices in Victoria. We create award-winning creative communication programmes for our clients including Nissan, Mars, Heineken and Microsoft.
We have deep expertise and advise on consumer trends, research, analytics and insights, corporate reputation, health, technology, capital markets, crisis, energy, and government affairs.
About the Team
We are London’s leading Corporate Reputation team. We create commercial value by delivering campaigns and advisory work for companies and brands that operate in the full glare of the public spotlight and whose reputations shape their businesses.
We have deep industry expertise and advise on integrated media strategy, digital and content production, crisis planning & response, litigation & legal affairs, employee engagement & advocacy, research & analytics, capital markets and government affairs.
The team includes more than 75 consultants specialising in all areas of corporate reputation and includes former journalists, senior in-house practitioners, government advisors and industry specialists as well as dedicated sector experts.
We take pride in delivering exceptional work for our clients but, at our core, we are a non-hierarchical team who like to spend time together in and out of the office. We are relentlessly collaborative and are supported by leadership who champion and celebrate our collective achievements.
About Employee Experience:
How do you manage transformation in an era of constant, disruptive change? We believe that for transitions to be successful, we must reach the hearts and minds of employees to bring them along the journey, with an equal mix of art and science. The science consists of the processes, tools and behaviour analytics to reach the right person with the right experience at the right time. The art is the storytelling and culture shaping expertise that accelerates and amplifies that journey and makes it stick. Together, they create a compelling experience that shifts mindsets and behaviours to drive long-term impact.
Our work shapes three critical elements of the employee experience:
Culture: Activating new ways of working to support the organisation’s core purpose
Change: Leading the organisation through the upheaval and uncertainty of transformation
Communications: Engaging and connecting employees in a modern, employee-centric way.
Our UK Employee Experience specialists are part of Edelman’s EMEA practice and represent a diverse set of backgrounds and expertise. We partner seamlessly with the broader Edelman network and have dedicated specialists in our data analytics and digital teams. Our combined strength means we can serve the widest variety of client needs. And the commonality we all share is our passion to innovate the employee experience.
Joining Employee Experience means being a member of a team with an engaging and familial atmosphere and a flexible work environment.
About the Opportunity:
The key areas of responsibility are:
- Lead and own all aspects of client projects, including building strong client relationships, proactively delivering counsel to clients, developing strategic plans, overseeing day-to-work program execution and the work of several team members, managing account budgets, staffing and work quality, integrating expertise from the broader Edelman network, and partnering with senior colleagues.
- Drive business development, including new business, organic growth with existing clients, prospecting, and developing new service offerings that expand the solutions we bring to clients.
- Talent development for colleagues whom you manage directly or indirectly; serving as a role model and champion for development beyond the immediate team.
- Maintain strong external visibility by speaking at events, authoring thought leadership, contributing to marketing efforts and identifying opportunities to increase our profile.
- Financial management, including negotiating contracts, supervising and forecasting account budgets, and managing invoicing, billing and client reporting.
Basic Requirements:
- Minimum 8 years of relevant experience in organisational communications, change management, culture transformation, employee engagement or internal communication
- Ability to use your skillset to advance our clients’ business objectives, as well as our own
- Ability to travel occasionally as needed
Preferred Qualifications:
- Experience with workforce engagement in large-scale change, such as mergers, acquisitions and other major moments of transformation
- Experience designing and implementing communications, engagement and transformation strategies in complex organisations and across diverse employee and leadership groups
- Assist in new business development activities and continually prospect new opportunities by joining industry organizations and speaking at industry conferences and internal forums
- Track record of creating innovative and measurable solutions to business challenges
- Experience working with and counseling senior management
- Excellent oral and written communication skills
- Strong business acumen and familiarity with transaction communications
- Solid knowledge of industry best and emerging practices
- Demonstratable ability to act creatively and collaboratively
- #LI-SD1
Click here to view a short video about life at Edelman.