Job Description
About Walr:
Founded in 2020, Walr provides the market’s most customizable and unified data creation solutions to power all elements of quantitative research. Marrying cutting-edge, proprietary technology with the very best talent, we build bespoke and flexible research programs for the world’s brightest businesses. Dedication is our mantra, as we treat clients as partners and go the extra mile to amaze them with exceptional service. Fueling our excitement, we've already tripled our team in 2022.
As a rapidly growing company and acclaimed recipient of the Best Workplace in Tech and Best Workplace in Wellbeing titles, we're not just offering a job – we're inviting you to shape our journey. Empowerment and growth define us. Join us in reshaping the future of business.
About The Role:
Walr is a data creation partner unifying smart technology and thoughtful expertise to support intelligent decision making. We assist our clients in harnessing the power of data to achieve their business objectives and streamline their operations.
The Account Executive plays a vital role in addressing our clients' unique needs and supporting them in accomplishing their goals. This role requires a focus on speed, agility, precision, and the ability to cultivate strong client relationships. The Account Executive collaborates with the Key Account Director, managing a portfolio of clients.
We are seeking an individual who takes pride in delivering exceptional work that not only meets but exceeds client expectations, fostering high levels of client satisfaction. The ideal candidate is drawn to a role that combines sales expertise, project management proficiency, and a deep understanding of the sampling aspect of the market research industry.
Key Responsibilities
- Collaborate with the commercial lead to foster client growth within a designated group of accounts.
- Gain a deep understanding of their businesses and cultivate relationships within these accounts to maximize Walr's share of their wallet.
- Promptly, reliably, and accurately respond to incoming quoting requests from clients.
- Coordinate with project managers to ensure the successful execution of projects, ensuring timely delivery of high-quality results that delight customers and generate financial returns for Walr.
- Address on-site challenges in project implementation alongside project managers, working directly within the Walr platform to identify solutions and ensure exceptional customer delivery.
- Consistently record all data, project details, and client information in Walr's sales systems to facilitate reporting requirements and data-driven decision-making in account management.
- Provide support to the broader organization in areas related to account management, project management, and revenue operations, contributing to Walr's overall commercial expansion objectives.
Desired Experience
- Previous experience in a market research environment, especially on the data collection / sampling side, e.g. as a project manager
- Experience working in a fast-paced environment where strong organisational skills, attention to detail, and ability to work on multiple projects simultaneously have been demonstrated
- Experience with CRM systems (e.g. Salesforce) desirable but not essential
Desired Skills & Attributes
- Accountable / Dependable: Leads by example, able to accomplish their own goal and a key contributor towards team goals. A self-starter and established as a supportive member of the team.
- Situational Awareness: Understands the pace of their environment and the needs of their customers; Able to identify errors and continuously contributing towards improvements.
- Detail Orientated: Consistently and thoroughly carrying out tasks in-hand with precision whilst delivering at the highest quality.
- Critical Thinking: Adds value to use knowledge to interpret data and provide solutions.
- Communication: Can be understood by others, communicates effortlessly with clarity, empathy, and active listening.
- Change Agent: Continually searching for better ways of doing things, revelling in a flexible work environment, always challenging the status quo and finding solutions to ensure we deliver for clients.
Additional Information:
At Walr, we understand the importance of tailoring benefits to meet the unique needs of our diverse workforce spread across the globe. With a commitment to offering region-specific benefits while fostering a shared sense of community, we're excited to present some of the key benefits that unite us as a global team.
- 30 Days Annual Leave
- Family Friendly Policies
- Star of The Month Award
- Health & Well-being Benefits
- Work from Anywhere for up to 8 weeks a year.
- Full Tech Set-Up
- Quarterly Lunch & Learns
- Comprehensive Performance Management
- Pension Match Programme.
Joining us in this hybrid remote role means you'll have the flexibility to work from home, whilst also connecting with your colleagues in person at our vibrant London office at least 1-2 daysa week
What We Value:
- We Delight through Dedication: We go above and beyond for our clients, committed to delivering best-in-class service, understanding that every client we have is core to our success. We are the first to respond, the problem solver, the true partner and we stop at nothing until we have found a way to delight our clients.
- We Lead with Trust: We approach our work with a data driven mindset, balanced by an acknowledgement that we are all human, first. Driven by three of our other values; ‘Delight through dedication, ‘Revel in Innovation’, and ‘Empowered to act like an Owner’ - we place trust in the entire team to find new and better way to deliver excellent client experiences at Walr.
- We Revel in Innovation: We aren’t afraid to take informed risks, learn from mistakes and act with purpose to build the future. The creation of value defines our approach to innovation and runs through the core of the entire business. Continually challenging the norm, we are change agents who deliver innovative, new solutions for our clients in both technology and delivery, setting a benchmark for what great service looks like in our industry,
- We Celebrate as A Team: Walr is a globally distributed team that equally emphasizes individual accountability and collective success. We each understand what success at Walr looks like, and how it’s measures, taken the time to celebrate actions and behaviors across the business that drive us towards this goal. We invest in growth through share problem solving, learning and development and a consistent drive to improve how we work collectively. Prioritizing inclusivity and leaving egos behind, we see that the whole is truly greater than the sum of its parts.
- We Are Empowered to Act Like Owners: Regardless of background, tenure or title, all employees are empowered to be ambitious, act courageously and be accountable for their actions, in pursuit of the future of Walr.