Job Description
As an Account Executive you will play an important role in implementing our clients’ objectives across one of GPJ’s key accounts. Supporting the B2B Pillar Account Director, you will ensure consistency across the B2B portfolio of events, acting as the lynchpin between the PMO (Programme Management Office) and regional execution teams. You will play an integral part in championing the DP World Account expertise within the business, in addition to providing excellent service to our clients, ensuring commercial success for GPJ. This is an exciting opportunity to be working with one of the world’s largest logistics companies, and one that is going through substantial growth offering great opportunities. Takes accountability for the client ask, ensuring production and creative teams are fulfilling the brief Championing of account specific processes and monitoring B2B project progress, ensuring all delivery teams are aware of client deadlines and escalations and any relevant milestones Shares learnings and best practise (from an account and client perspective) across the B2B portfolio Management of any required tasks within finance system, including project set up and intercompany PO's Schedules project briefings to the relevant departments and check ins with delivery teams to check on progress Shares learnings and best practise (from an account and client perspective) across the B2B portfolio Project Delivery Partner with IP team in overseeing the development and management of budgets, including post event reconciliation Ensure projects are delivered to a quality in line with client expectations Briefing creative and strategy teams on project requirements and ensuring that the output from these teams falls within overall project timeline Ensure correct guidelines are used within the projects (creative, strategic, digital) Status reporting to B2B Account Director Creative For the projects you account manage, support the project cycle to ensure the creative and innovative ideas fulfil the client brief Liaise between the Programme Management Office Creative Project Manager, Business Process Manager and project producers to support scheduling of projects and deadlines - for all projects in the business vertical globally. Demonstrate a strong understanding of the creative process, recognising the importance of the strategic objectives and ensuring they drive the overall output Attend key creative meetings to provide input / expertise related to production elements within your remit Talent Management Demonstrate leadership attributes by supporting positive change, managing your workload, and striving for best practice Ability to clearly communicate performance expectations to direct reports and line managers Ability to nurture, grow and develop an account team Drive, support and champion learning and development where agreed and necessary Providing key project updates to clients via a mixture of different channels Partner with B2B Account Director to provide counsel on deliverables, managing client expectations accordingly Collaborate with B2B Account Director to ensure we successfully meet the clients’ objectives and deliver great results You focus always on the end clients, ensure that response times and service are at the forefront of customer interactions, via technology or human touch points You provide superior client service by prioritising personal interactions (verbal or face-face) with our clients on a regular cadence Assist Account Lead with managing sales forecast and account plan, providing insights and areas for growth and development Assist Account Lead with bi- annual reporting Identify opportunities for growth Shall be involved in the development of an annual account plan Ensure projects are consistently on brief, on time and on budget Ensure you adhere to timely and accurate management of budget reconciliations (often across multiple currencies) Knowledge of change order management You have the ability to articulate a clear vision of project success, in order to gain the confidence of a client audience ~ You are always willing to help other people within the project, across departments ~ You are solutions focused/ creative problem solver – presenting solutions to roadblocks in order to move forward ~ You’re truly passionate about planning and delivering a best-in-class event ~ You demonstrate leadership attributes by supporting change, managing workload and driving best practice ~University Degree, preferred Marketing/Advertising/Event Management/Business Administration, Hospitality, Communications, or related field Ability to juggle multiple project simultaneously and support several internal GPJ resources Excellent client relationship management skills Knowledge of the role of events and brand experiences in a broader business context to aid the development of relationships with clients from supplier to business partner Experience of working within a large project team, ability to lead on a particular workstream Experience in exhibitions and digital events Experience of responding and delivering to clients with digital, social media or tech solutions Strong understanding of financial software