Job Description
Working hours are Monday - Friday, 8:30am - 5:30pm.
The purpose of the role is to assist Customer Services and Business Support Manager in all areas of customer service and finance within the Water Hygiene Business.
- Set up of new clients in CRM, FGS and other IT systems where required
- Produce customer work in progress reports from online portal and carry out customer reviews as required
- Principal contact for customer, co-ordinating services between laboratory and customer
- Review overdue reports and work with the water laboratories to ensure results are reported on time
- Handling and resolution of customer issues and complaints
- To Manage the OTRS system and respond in a timely manner
- To prepare and update quotations for new and existing customers
- Use CRM to record client information
- Support Sales Team preparing information as required
- Review and maintain stock of client consumables
- Prepare and organise consumable deliveries, liaising with logistics where necessary
- To produce weekly and monthly invoicing and subsequently respond to invoice queries and generate credit notes where required
- Credit control and management of overdue debt ensuring information is recorded in accounts system
- To raise purchase orders as required and receipt goods on arrival
- Assist IT in the set-up of on-line systems to meet the needs of the client.
- To support clients on the use of on-line services.
Qualifications
- G.C.S.E Level
- Customer services experience
- Computer literate
- Effective communication skills both written and oral.
- High level of attention to detail.
- Ability to work within a team
Additional information
Benefits
At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.
As a Eurofins employee you will benefit from:
- Life Assurance (4 times annual salary)
- Holiday Purchase Scheme
- Enhanced Maternity, Paternity and Adoption Pay Scheme
- Company Pension Plan
- Employee Assistance Programme – 24/7 confidential support.
- Free car parking
- Worldwide career opportunities
- Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round. Whether its supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle.
What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: https://careers.eurofins.com/
k