Job Description
About Walr:
Founded in 2020, Walr provides the market’s most customisable and unified data creation solutions to power all elements of online quantitative market research. Marrying cutting-edge, proprietary technology with the very best talent, we build bespoke and flexible research programs for the world’s brightest businesses. With a huge emphasis on phenomenal service for our clients, who we view as true partners, we enjoy going the extra mile to delight through dedication. Walr is on a very exciting journey, looking to truly revolutionize the data collection within market research. As a rapidly scaling company, each employee has the opportunity to influence the future of our business. Empowering and developing exceptional talent is both critical to our success and core to what we believe.
As a rapidly growing company and acclaimed recipient of the Best Workplace in Tech and Best Workplace in Wellbeing titles, we're not just offering a job – we're inviting you to shape our journey. Empowerment and growth define us. Join us in reshaping the future of business.
About The Role:
Walr is looking for an Account Managerwithin our EMEA team. This role is well-suited for individuals who thrive in the dynamic environment of a startup, excel under tight timelines, embrace change, and effectively manage multiple tasks.
The successful candidate will take ownership of the development and ongoing account management for clients in EMEA. With the guidance of the respective commercial leader, they will build and execute a plan to enable successful delivery against commercial targets for Revenue and Gross Margin. The successful candidate feels intrigued by a role that combines sales acumen, project management skills, and an understanding of the sampling side of the market research industry, to maximiseshare of wallet with customers, drive maximum growth and customer delight.
Key Responsibilities
- Have primary responsibility to achieve the maximum share of wallet within a named stable of accounts and meet commercial targets for revenue and gross margin.
- Proactively manage and expand account relationships to maximize growth potential.
- Respond promptly, reliably, and accurately to incoming quoting requests from clients.
- Demonstrate expert knowledge of the Walr proposition, with the ability to sell at all service levels, emphasizing sample-only services complemented by full service and the Walr platform for high-volume accounts.
- Lead by example in all aspects of the role and provide guidance to more junior team members
- Work hand-in-hand with the project management side of the Delivery team, be obsessed with customer satisfaction and delivery of best-in-class service
- Troubleshoot in-field challenges on projects alongside project managers, working directly within the Walr platform to find solutions and ensure customer satisfaction.
- Weekly reporting of commercial performance, demonstrating pipeline management, action-based planning, and data-driven account decision making
- Ensure that all data, project details, and client information are consistently captured in Walr's sales systems to support reporting requirements and data-driven account management decisions.
Desired Experience
- Experienced in online quantitative data collection, with a proven track record of driving growth in commercial organizations through account management practices.
- Good knowledge of market research disciplines, with specific experience in selling data, samples, and associated professional services.
- Able to demonstrate a strong track record of successfully executing account plans and meeting associated targets.
- Highly strategic and consultative individual with a natural curiosity and a passion for innovation.
- Confident communicator with clients through all communication channels.
- Comfortable engaging with senior stakeholders both within the organization and externally.
- A strong presence and a wealth of experience in interacting with senior stakeholders both internally and externally.
- Proficient in working with data and explaining its impact to support decision-making.
Desired Skills & Attributes
- Commercial Mindset & Profitability Management: You take a macro-view of your work and understand how your role contributes to the bottom line of the business. You have informed opinions on factors that affect its profitability or market share, and you understand its competitors and customers.
- Strong Communication: A effective communicator, both written and verbally. Able to communicate technical terms in commonly understood language using concise, clear, and appropriate language. Takes care to structure ideas clearly and persuasively.
- Client Relationship Management: Committed to customer excellence by responding to queries promptly, offering as much information as possible and providing products and services that customers value.
- Professional Maturity: Walr embraces diversity of experiences, backgrounds, and thoughts. Professional maturity will be demonstrated in one’s ability to consistently show respect for and incorporate various points of view, to consistently practice good business manners and self-regulate actions, reactions, and behaviors appropriately in the workplace.
- Team Builder: At Walr, we work and celebrate as a team. The ability to build and nurture strong interpersonal relationships, within and outside of Walr, is critical.
- Comfort with Ambiguity: In this fast-paced start-up, no two days are alike, and change is constant. This person must show comfort in ambiguity and the ability to make the more appropriate decision based on logical reasoning and careful analysis of the data at hand.
- Cultural Steward & Team Leader: Understands his/her role as a team leader – sets the tone for living the Walr values, maintaining team morale and motivation and serves as a steward of the Walr brand internally and externally.
Additional Information:
At Walr, we understand the importance of tailoring benefits to meet the unique needs of our diverse workforce spread across the globe. With a commitment to offering region-specific benefits while fostering a shared sense of community, we're excited to present some of the key benefits that unite us as a global team.
- 30 Days Annual Leave
- Family Friendly Policies
- Star of The Month Award
- Health & Well-being Benefits
- Work from Anywhere for up to 8 weeks a year.
- Full Tech Set-Up
- Quarterly Lunch & Learns
- Comprehensive Performance Management
- Pension Match Programme.
Joining us in this hybrid remote role means you'll have the flexibility to work from home, whilst also connecting with your colleagues in person at our vibrant London office at least 1-2 days a week
What We Value:
- We Delight through Dedication: We go above and beyond for our clients, committed to delivering best-in-class service, understanding that every client we have is core to our success. We are the first to respond, the problem solver, the true partner and we stop at nothing until we have found a way to delight our clients.
- We Lead with Trust: We approach our work with a data driven mindset, balanced by an acknowledgement that we are all human, first. Driven by three of our other values; ‘Delight through dedication, ‘Revel in Innovation’, and ‘Empowered to act like an Owner’ - we place trust in the entire team to find new and better way to deliver excellent client experiences at Walr.
- We Revel in Innovation: We aren’t afraid to take informed risks, learn from mistakes and act with purpose to build the future. The creation of value defines our approach to innovation and runs through the core of the entire business. Continually challenging the norm, we are change agents who deliver innovative, new solutions for our clients in both technology and delivery, setting a benchmark for what great service looks like in our industry,
- We Celebrate as A Team: Walr is a globally distributed team that equally emphasizes individual accountability and collective success. We each understand what success at Walr looks like, and how it’s measures, taken the time to celebrate actions and behaviors across the business that drive us towards this goal. We invest in growth through share problem solving, learning and development and a consistent drive to improve how we work collectively. Prioritizing inclusivity and leaving egos behind, we see that the whole is truly greater than the sum of its parts.
- We Are Empowered to Act Like Owners: Regardless of background, tenure or title, all employees are empowered to be ambitious, act courageously and be accountable for their actions, in pursuit of the future of Walr.