Job Description
Airline / Aviation Partnerships Account Manager required for an Award Winning and fast-growing, travel brand. An excellent and rare opportunity for an experienced Airline or Airport Ground Operational professional with a sound knowledge of the airline, airport and ground travel operations industry or maybe you’re working within a B2B Account Management and/or Service Delivery role within the Aviation / Ground Transport sector. Hybrid working you'll be based in the North West of England with your home office in Manchester, Lancashire or Cheshire with regular time spent at the company's Head Office and time spent with your airline account stakeholders. Basic up to £40k, company car / car allowance, 20% personal bonus alongside Annual Company Bonus too, plus other great benefits including working normal operational hours of Monday – Friday.
The company has rapidly grown into a resilient business operating internationally across multiple sectors offering leading organisations from a diverse range of industries first class services to their passengers and staff.
This leading travel service and support brand are a fun and approachable group with a culture focused on autonomy and transparency, meaning that they work hard to make sure that you have what you need to get the job done and provide opportunities for you to grow in your career with them. This is an exciting opportunity for you to become part of their experienced UK-based Account Management team within the Aviation / Airline commercial team.
Due to continued success the business have created this fantastic new opportunity for an enthusiastic and driven Aviation / Airline Account
Manager with experience and knowledge of operational service delivery with the Aviation / Airline / Airport / Ground Transport sectors based in North West England.
A brief insight in to what you’ll be doing as an Airline / Aviation Partnerships Account Manager:-
- You will be the first point of contact for existing airline clients within your portfolio and be focussed on delivering an efficient, high-quality service always.
- Establish good communication links with airline partner contacts being the face and ambassador of the company in a hybrid working capacity working as well on site at the airport creating a professional image through your knowledge of the client, client contacts and client business.
- Schedule and attend client meetings with appropriate regularity and delivering valued and effective updates and information that is reflected in customer feedback.
- Actively seek out new forms of productive, profitable revenue streams.
- Prepare account development plans for short, medium and long-term strategy for assigned client portfolio.
- Co-ordinate the involvement of internal stakeholders from service delivery, finance, supplier relations and product to ensure customer needs and expectations are met.
- Proactively monitor and assess client trends and internal and external KPIs to provide comprehensive insight and help to drive best practices.
Some benefits you’ll get as an Airline / Aviation Partnerships Account Manager :-
- Hybrid working to support a positive work-life balance with regular time spent with you airline stakeholders and the business Head Office.
- Working Monday - Friday 9am - 5pm!
- Up to £40k basic dependant on skills and experience + 20% bonus
- Company car / allowance
- Share in their success – annual company performance bonus scheme
- 25 days holiday + 8 bank holidays. In addition, you are also permitted to take your birthday off, on them! (an extra day of annual leave on top of your allowance)
- Length of service awards with increased holiday allowance when you reach key milestones of 5, 8 and 10 years
- Plus other great benefits
What do I need to apply for the Airline / Aviation Partnerships Account Manager: -
- The ideal candidate with have proven Airline and Airport Ground Operational Experience with a sound knowledge of the airline and travel ground operations industry or currently work within a B2B Account Management and/or Service Delivery role within the Aviation / Ground Transport sectors.
- Experience in providing clients with continuous improvement initiatives and will be competent in providing proactive ongoing reporting analysis.
- The successful candidate will be able to demonstrate a clear capability of customer relationship management and rapport-building skills within airport / aviation areas.