Job Description
Job title: Account Manager(Distributors)
Flexibility: Hybrid working with flexible hours
Reporting to: Head of Distributors
Location: WFH/The Office based in Brixton, London
Who are we?
Helping you have healthy hair has been our mane goal since 2007. No matter your hair type – straight, curly, fine, fragile, or coily – our range of gentle brushes will leave you with healthier-looking hair and less breakage. With tools for every stroke of your routine, from massaging to detangling and blow-drying to styling, they’re your daily dose of confidence. So, you can take on whatever tangle's life throws your way.
The role
We are looking for an enthusiastic and driven Account Manager to join our team. This role is a thrilling opportunity to become a part of our expanding global team, focusing on nurturing existing business relationships and developing new ones. As the primary point of contact for our clientele, you'll play a pivotal role in ensuring client satisfaction and driving sales growth.
In this role you’ll get to
- Manage key distributors in the region, supporting their growth in their market across physical and digital channels.
- Assist these accounts in market meetings, retailer sell-ins, and new business pitches through data analysis, range refinement, and best practice sharing.
- Own the delivery of yearly targets linked to these markets, pro-actively seeking opportunities for product-sell in, but importantly an obsession with their in-market sell out.
- Lead forecasting for each market, alongside demand planning, to drive ongoing improvements in accuracy and fulfillment rates.
- Foster team collaboration and productivity through a proactive and positive attitude, ensuring effective communication between teams.
- Generate and present monthly reports and updates, including sales performance against budget, to the Head of Retail in monthly meetings.
- Conduct monthly reviews of key accounts, address issues promptly, and maintain strong, long-term client relationships by understanding their needs and objectives.
- Pitch innovative ideas to key accounts, collaborate with the Marketing team for support, and adapt strategies to respond to market changes.
- Organize and attend meetings with key accounts to present new product developments, review sales plans, and identify new business opportunities within the region.
- Ensure all client accounts receive timely and consistent service, working closely with the sales and marketing teams to tailor strategies.
What we are looking for in you
- Proven experience in Account Management, preferably in the beauty or personal care industry.
- Experience managing distribution accounts is a plus, but not essential.
- Experience in driving business on Tmall, JD, Amazon, etc. a plus, but not essential.
- Ability to work at pace in a growing environment.
- Excellent organizational and negotiation skills.
- Results-focused with a drive to achieve targets and overcome obstacles.
- Strong communicator capable of sharing objectives and outcomes effectively.
- Commercially savvy with the ability to identify and exploit opportunities.
- Collaborative team player willing to work towards common goals.
We know that imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply even if you don’t tick everything on the list — we’d love to hear from you!
The good stuff
For all your hard work and dedication, we have fantastic rewards for you –
- A flexible workplace - core hours of 10 am to 4 pm.
- Performance related bonus based on annual salary.
- 25 days holiday with the option to buy more holiday days
- Enhanced Family Policies
- Period & Menopause Policies
- Enhanced Pension scheme
- Life Assurance 4 x salary
- Medical Insurance with Axa
- Medical cash plan
- No meetings and 4.00pm finish on Fridays (to help you ease yourself into the weekend)