Job Description
Requirements (Read carefully):-
- 5 years minimum in sales and IT industry, including 2 years at level 4.
- 4 years minimum in Account management.
- 2 years minimum working in a general CRM environment
- Fluency in Swedish and English is a must.
Essential Functions/Core Responsibilities:
• Oversees the implementation of analytic and process improvement activities for smaller accounts and/or lines of business within a larger, more complex account in conjunction with business unit and support groups
• Leads a team of Associate Analysts, Analysts, or Sr. Analysts to deliver high quality analysis and clear recommendations that create value for clients. Oversees the delivery of consultative recommendations to clients, drawing from information captured from the team and leveraging prior experience
• Ensures consistency of approach, quality of insight, and accuracy of delivery across programs
• Oversees descriptive and statistical analysis, qualitative process documentation via interviews, focus groups, and side by side or remote observations, recommendation development, and initiative measurement
• Provides technical guidance, answering questions, strategizing analytical framework and work plan development, checking and validating results and findings, etc.
• Communicates results of detailed data analysis in way that ties to business impacts and is compelling to stakeholders and clients
• Co-leads internal and external client presentations of key insights, gap assessments, solution recommendations, and initiative success measurement
• Establishes metrics to be used for performance monitoring and reporting; directs the measurement of initiatives
• Build relationships with peers in Operations and support groups to understand current operational processes and identify possible gaps that may be contributing to lower key metric results
• Ensures that standards are incorporated into the project and process improvement efforts
• Demonstrates an understanding of internal profitability drivers and is accountable for actual hours versus budget for self and team