Job Description
This job is with Munich Re, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. About us MRSG is part of the Munich RE group. We are known for our dedication to excellence and quality of service provision across both primary and reinsurance. At Munich Re Specialty Group (MRSG), individuality and intellectual curiosity is a key driver for our success and innovation. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge. We know there is always more work to be done, but we’re committed to building a strong and inclusive culture where everyone is welcomed and valued for their “own expression of self-identity”. As well as operating in the Lloyd’s of London market, we conduct our business via a global network of service companies, with offices located in the UK, Ireland, the United States, Asia, including Singapore, Labuan and Dubai. Our group of companies provide solutions covering Casualty, Marine & Cargo, Aerospace, Cyber, Political Violence, Trade Credit and Property, Contingency and Yacht. Our purpose is to inspire our clients and people with the confidence and freedom to explore, create and build – to enable people and businesses to thrive. Administration Assistant Take personal ownership of end-to-end handling of system processes including that of any e-trade platform used in support of the cyber account The Role Plan and process own work so that the relevant part of the team workload is handled efficiently and effectively. Prepare documentation as may be required and calculate premium adjustments and debits by reference to rating and underwriting schedules within the policies, so that work is completed efficiently. Prepare renewal statistics including premium/claims experience in detail where requested by the Underwriters. Make a positive input into the team’s effectiveness, suggesting ways in which work systems and processes can be altered and improved. Respond to and take ownership of customer enquiries and allocated mail. Work flexibly within a team carrying out a wide range of tasks, assisting colleagues wherever pressure is greatest, in a manner that enables the Company to ensure that a high level of customer service is delivered. Work with other members of the team so that personal competency and ability to achieve objectives is continuously improved. Ensure open communication and collaboration across all lines of business and the sales and development function. General administrative duties. Build and maintain strong internal relationships with other team members, the Claims Department, the Sales and Development Team, the Syndicate and the Directors. Build and maintain strong external relationships with a range of contacts within the allocated intermediaries and customers. Undertake other duties as directed within the level of the job function. Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders. Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC) , ExCo and Board for Conduct Risk. What are we looking for Basic level of technical/product knowledge, a genuine curiosity about cyber and a desire to develop current knowledge. Ability to understand established systems and processes. Excellent interpersonal and communication skills. Customer focused. Ability to prioritise own work and manage workloads. Qualifications and Experience Keyboard skills MS Word MS Excel / Power BI MS Outlook MS PowerPoint MS Teams Your career with us At MRSG, you’ll find the flexibility, development and support you need to excel your career combined with a competitive salary and a benefits package that promotes wellbeing and work-life balance, on top of the standard features that include a non-contributory pension, private medical care, life assurance and more Diversity & Inclusion Creating an inclusive environment is a crucial part of the Munich Re culture, and we are committed to our Diversity & Inclusion Policy. We also seek to provide a fair and supportive work environment which provides learning and development opportunities for all. Working together, we are an employer of choice by building the workforce for today and the future. We make it happen. Together. Push Boundaries. With us. | Munich Re LI-DNI