Job Description
Outpatient Appointments Team Leader | Seaham - Sunderland | Competitive salary plus excellent benefits | Permanent - Full time Due to period of innovation, Spire Healthcare's North East hub are recruiting for a Outpatient Appointments Team Leader. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis. Full training will be provided and this is a real opportunity to commence your healthcare career. Shift patterns will vary between 8am and 7pm Monday to Friday and a half day on occasional Saturday's. Please note - induction will be full time for a minimum of 2 weeks (9am to 5pm) - please only apply if you are able to commit to these shifts. Duties and responsibilities: To be the team leader within a team of multi-skilled administrators who can adapt to the demands of the business and to drive operational performance To adhere to HR policies and procedures within the Outpatient Appointments, including managing sickness, annual leave and underperformance management Ensure all administrators within the team have monthly 1-2-1's and feedback sessions and EE's set Ensure all calls are answered in a timely manner in line with operational KPI, delivering high standards of customer service at all times. Carry out quality assessments regularly and give feedback to the team Plan the workforce in line with activity and to ensure the timely management of all administrative tasks associated with bookings, pre-op assessment and admissions To work through and process KPI's weekly and get to the root of any process issues that will then improve the scores To ensure all necessary spreadsheets, systems and processes are updated throughout the working day and to provide the Patient Admissions Manager, Director of Shared Services, SMT and HoDs with any data as required Attend and contribute to regular departmental meetings and keep up to date on all hospital/support centre matters relating to patient administration. To deputise for Outpatient Appointments Manager in their absence Who we're looking for: Support other staff in the performance of the duties and establish good working relationships with colleagues and other Spire Healthcare staff Promoting effective lines of communication throughout the working environment Continuously improving both oneself and the team to deliver on the key tasks and objectives identified in Enabling Excellence reviews Attend training events and meetings in order to acquire the knowledge and skill that have been identified as making the post holder particularly successful Perform all duties in accordance of hospital policies Attend all mandatory training sessions and any other training and development courses as required Benefits : We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. For further information about this role or for an informal conversation about the range of career options available with Spire please contact Tim Lincoln-Shaw on Tim.Lincoln-