Job Description
- ALEXANDER MCQUEEN Client Advisor (Selfridges)
ALEXANDER MCQUEEN Client Advisor (Selfridges)
Alexander McQueen - Regular
London - United Kingdom
Innovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion of the house of Alexander McQueen. The brand is synonymous with modern British couture, renowned for its strong identity and celebration of unbridled creativity.Integral to the McQueen culture is the juxtaposition between contrasting elements: femininity and masculinity, fragility and strength, tradition and modernity. The luxury brand was founded by Lee Alexander McQueen in 1992. Among the greatest fashion designers of his time, the legacy of his work lives on.At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:• Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.
The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the AMQ clientele.
Key Accountabilities
Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage
Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty
Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives
Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.
Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.
Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company
Follow Company grooming, accordingly with AMQ standards and policies
Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed
Key Requirements
You will be able to demonstrate the desired Alexander McQueen behaviours
Proven experience in a similar role within fashion retail companies or customer service-related field
Proven ability to drive and exceed individual and store KPIs
Possesses genuine interest in fashion and follows industry trends/news
Team-player mentality
Strong verbal and written communication skills
Strong selling skills and ability to overcome objections
Client centric approach and an entrepreneurial spirit
Ability to work in a fast moving and dynamic environment
Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc
Ability to use digital retail tools and CRM
Ability to be mobile for extended periods of time