Job Description
The purpose of a Senior Applications Support Engineer is multifaceted and crucial for maintaining efficient software operations. Senior engineers specialize in handling complex technical issues, act as subject matter experts, perform root cause analysis, communicate effectively with clients, and drive continuous improvement. Provide technical support and assistance to end users of software applications. Troubleshoot and resolve complex issues with software applications, using advanced debugging techniques and tools. Design and develop the software system architecture and infrastructure, ensuring high performance, scalability, and security. Supervise and coordinate the application support team, assigning tasks, setting deadlines, and monitoring progress . Support a team of software engineers in the development of software products and solutions, providing guidance, code reviews, and technical support. Collaborate with cross-functional teams to define project requirements, ensuring the successful delivery of software projects. Assist in the professional growth and mentorship of team members through regular feedback, coaching, and career development planning. Contribute to the execution of the software engineering strategy, participating in strategic discussions and technology assessments. Manage project tasks and assignments, helping to prioritize and plan work to meet project goals. Monitor project timelines, resource allocation, and budgets to ensure efficient project execution. Proactively identify and mitigate project risks, working to resolve issues as they arise. Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role year of experience in software engineering. Proficiency in 1 or more software languages and development methodologies. Strong programming and debugging skills. Familiarity with software development methodologies and best practices. Relevant certifications or training a plus Work with Service Management Capability to ensure SLAs are achieved, and ITIL processes are followed. Work with other service lines (ITO, Networks, Citrix) to ensure issues are resolved and changes implemented on time. Investment In Training and Development We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. Were developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term. Here at DXC we support with care and compassion, and we are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. As part of our competitive remuneration package, flexible benefits are available. There is an option to flex up and down on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance. You will also have access to Perks at Work, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.