Job Description
Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists, software developers, and professionals passionate about providing a best-in-class lab informatics platform and industry-specific solutions.
Sapio is one of the few software providers to offer a truly unified and highly configurable lab informatics platform and a broad suite of purpose-built solutions. The Sapio platform makes it easy for scientists, laboratory, and bio/informatics professionals to streamline and manage their end-to-end laboratory operations, from instrument data integration to workflow and experiment setup to sample and materials management, data management, and scientific data analysis and reporting.
Sapio's products are created from one platform - the Sapio Platform - a configurable no/low-code, science-aware laboratory informatics platform powered with built-in scientific and AI tools. Sapio's three core products are Sapio LIMS (Laboratory Information Management System, Sapio ELN (Electronic Laboratory Notebook), Sapio Jarvis (Scientific Data Cloud), and Sapio ELaiN (Electronic Laboratory Artificially Intelligence Notebook).
Sapio's business is optimally positioned in a high-growth market where regulators and customers are emphasizing data quality, data access, compliance, and taking advantage of the latest advancements in AI, making it easier for scientists, lab and informatics professionals to accelerate novel science.
Position Summary:
An experienced application engineer, you will be confident working in Life Sciences to successfully deliver our solution to the delight of customers. To develop deep knowledge of LIMS, ELN and SDMS products and their application within the Laboratory setting are essential for success with a goal of becoming an expert in the configuration and deployment of Sapio Sciences products.
Essential Responsibilities
- Build and maintain an in-depth understanding of Sapio Sciences’ products and services.
- Work with the Sapio Sciences team to develop and deploy solutions for the customer.
- Work closely with the Business Analysts and Solution Architects to understand the business requirements and processes.
- Configure the Sapio products to meet time, budget, quality and customer success criteria.
- Train customers on the configuration and use of the Sapio Sciences products.
- Support customers in the subsequent implementation of the configuration.
- Support customer deliverables as defined by the SA/BA in the subsequent implementation of the configuration.
- Provide help on support portal to address customer's questions and issues on a rotating basis.
- Follow Sapio Sciences agile deployment methodology.
- Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project.
- Meticulously manage all AE related deployment services documentation.
Required Skills & Abilities:
- Strong programming skills with detailed knowledge of Python.
- Strong analytical, problem solving and fact-finding skills.
- Proven organizational skills, with the ability to deliver agreed workload within deadlines whilst maintaining a high degree of accuracy and attention to detail.
- Self-starter who is happy to learn from colleagues.
- Highly respected and trusted by the customers you work with.
- Great communicator.
- Focused on activities that add value and avoiding those that do not.
- Determined and persistent.
- Maintain the highest standards of integrity and respect for co-workers, customers and prospects.
Nice to have/Preferred experience:
- A Degree or equivalent in Computer Science.
- Experience programming in Java.
- Experience working with JIRA in a support capacity.
- Life Sciences experience working within a Lab (preferably introducing new IT solutions).
- Experience with configuring either LIMS or ELN or similar software.
- Knowledge of one or more of GWT, MySQL, Oracle, Tomcat, Linux, AWS.
Sapio Sciences is an Equal Opportunity Employer.
We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other status protected by law or regulation. We intend that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.