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Job Description
b>Job Description
About the Company
Sercomm Corporation (TWSE: 5388) is a worldwide leading manufacturer of broadband and wireless networking equipments. Founded in 1992, Sercomm has been focusing on developing embedded solutions to make networking simple, reliable and affordable. p>
To strengthen our Western Europe team, we are looking for an experienced Technical Project Engineer with field testing capacity to provide our customers with project management, troubleshooting, planning updates, support interface, lab integration and testing, interoperability testing (IOT), and customer trials.
The position is ideally based in London, and will require frequent travels to customer sites, and occasionally to other European countries.
The Role
- Onsite work as and when required by the company to assist customers with testing, validating, commissioning, network optimization, troubleshooting, and other similar tasks.
- Work with Sercomm technical teams to provide the client with faultless project management, enable on-time and on-target delivery of a project for CPE deployment.
- Work with Sercomm teams to identify risks, address them, and provide customers with realistic and effective solutions.
- Liaise with third parties involved in the project to deliver solutions to the customer.
- Provide pre- and post-sales technical support for this product line. This position will provide the opportunity to work on the complete product and solutions industrial communication portfolio.
- Provide technical product presentations for functionality and conduct customer workshops and training as required.
- Actively contribute with Marketing and Sales teams to produce new and high-quality case studies, application notes, white papers, newsletters, and other collateral material.
- Experience in both hardware and software, with a good understanding of system-level operations.
- Familiar with common CPE functions (xDSL, xPON, or DOCSIS modem) in the system layer, application layer, and service layer.
- Experience and knowledge of end-to-end systems testing and deployment is a plus.
- Ability to deal with urgent matters smartly.
- Honest, creative, cooperative, dutiful, and dedicated.