Job Description
Job Description
Application Support Analyst
A fantastic opportunity has arisen for an Application Support Analyst to join a London based global law firm on a permanent basis.
Application Support Analyst
Summary:
The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer cost-efficient services, provide pertinent and punctual information, and assist the business by implementing straightforward, user-friendly, and efficient technology solutions.
Application Support Analyst
Key Responsibilities:
• Provide comprehensive support for Document Management and Knowledge Management
applications issues, collaborating with the infrastructure team, other IT teams, project
teams and suppliers.
• Own the management of one or more critical business applications through their life cycle,
co-ordinating and managing upgrades for these.
• Troubleshooting complex incidents and service and change requests through appropriate
channels.
Application Support Analyst
Attributes/Skills:
• Proven expertise supporting iManage and other bespoke legal applications
• Must have experience of supporting, troubleshooting and configuring business applications
(cloud-based and on-prem).
• Expertise in an Application Support role in a law firm
Application Support Analyst