Job Description
Job: Application Support Analyst
Location: London -Hybrid
Salary: £90,000 – £120,000
A leading trading platform for institutional investors and financial service providers require someone to join their growing team. This company provides market access to the world’s leading crypto trading and liquidity venues via a single Application Programming Interface. This opportunity to work for an excellent firm built by industry experts with decades of combined experience in investment management and digital technology.
The successful candidate will join their Global Client Delivery Team based in London where they will contribute to the customer support, support workflows and problem-solving requirements of the London office whilst working closely with the Engineering, Product and Sales Team. This is a fantastic opportunity to work with one of the fastest growing FinTech companies. They are offering a hybrid mode of working, exceptional rates and great benefits.
Responsibilities
- Provide Customer support to customers by investigating and troubleshooting and resolving customer issues
- Work with clients to help troubleshoot and resolve queries on live trading systems via OEMS and PMS
- Be part of a growing support function that can work on a rota system to cover the fast-moving Crypto environment
- Give feedback to product/engineering teams on product and service improvements and technical issues
- Proactively create and drive impactful changes across support workflows, policies and tools
- Expertise in creating customer support documentation for customers
Requirements
- Good business and trade flow knowledge is essential
- Awareness and passion for cryptocurrency
- Experience with SQL
- Excellent Python
- Experience supporting customers with technical and product issues
- Knowledge of Financial services/trading industry
Benefits
- Join one of the fastest growing FinTech companies and help shape the future of finance
- Work with a modern technology stack and help solve high impact problems
- Competitive compensation package
- A forward thinking hybrid mode of working in office and working from home
This is a fantastic opportunity to be part of a company that provides a gateway for the next generation of institutional investment in digital assets. If this job appeals to you, please contact