Job Description
Application Support Analystrequired by expanding software solution provider to train to provide high quality application support to their customers. You will provide internal support and work with the project teams with application configuration and deployment.
Application Support Analyst will hopefully have a couple of years experience and have excellent interpersonal skills and aptitude Support opportunity. Its a hybrid role with 2 days in the office and 3 days home-based. Our client is ideally situated a few minutes off the A55 in North Wales, and is easily accessible from the Wirral, Chester and North Wales. They are offering a salary of c£25K+ and a good benefits package with some hybrid working with the requirement to be in the office in North Wales c 2 days a week.
Application Support Analyst - Skills and Experience Required
Previous support experience
Experience with a call logging application
Good proficiency with Microsoft Office applications
Good customer facing skills
Ability to work independently
Excellent analytical and problem-solving skills
Application Support Analyst - Desirable Skills
Previous experience providing technical support for bespoke software applications
Experience of writing SQL queries for Oracle/MSSQL databases
Knowledge of Linux OS and basic commands
Knowledge of scripting languages such as JavaScript, Python, Bash
SharePoint
Project Management
Key Responsibilities:
log and progress support tickets using Jira
Investigate and resolve 1st and 2nd line support issues
Ensure that support incidents are handled within SLA
Escalate issues to the Support Supervisor as necessary
Monitor application performance
Deploy and update the application both internally, and on customer systems
Liaise with the test and development teams for resolution of application bugs
Work with project teams on the configuration of the application for new customers
Keep up to date with internal training and new application functionality
Provide assistance and advice to other members of the support team
Maintain and update existing support documentation and create new documentation as required
This is a great opportunity for an enthusiastic application/software support person to join a close-knit team working in a stimulating environment. As an Application Support Analyst you will earn a salary up to £25K + Benefits (depending on skills and experience). This role reports to the Support Supervisor, who will provide guidance and training on all procedures.