Job Description
Description Seeking a motivated Service Manager to manage software releases and client integrations for a futures and derivatives product. What Will You Be Involved With? Technical Support and Client Management: Manage software releases to customers and implementation follow-up Provide technical support in a Windows/.NET/SQL Server environment and address product-related queries via calls, emails, and support tickets. Product Integration and Configuration: Help clients integrate Ateo products, manage import/export tasks, and oversee client onboarding. Training and Demonstrations: Conduct training sessions for IT personnel and end-users, demonstrate product functionality and create and maintain documentation and training materials. Project Management, Analysis, and Client Liaison: Manage project scope and delivery, understand and meet customer requirements. Deployment and Maintenance: Review open items regularly Assess customers’ needs and advise on potential upgrades and additional features to improve their product experience and output Assist with product packaging, set up UAT and production environments, review backup and recovery processes, and document client deployments What Will You Bring to the Table? Experience in the Financial Future Derivatives sector. Strong English verbal and written communication skills. Strong analytical and problem-solving skills. Analytical background with the ability to take requirements from inception to delivery. What We Bring to the Table Competitive benefits, including medical, dental, vision, GTL & GIP schemes, and pension Flexible work schedules – with some remote work. 25 PTO (paid time off) days per year with the ability to roll over days into the following year, 1 day per year available for volunteering, 2 Training days per year to allow uninterrupted professional development, 1 additional PTO day added during milestone year, a robust paid holiday schedule with early dismissal, and generous parental leave (for all genders and staff, including adoptive parents) The company provided top-of-the-line tech resources and a tech accessories budget for monitors, headphones, keyboards, and office equipment. Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programs, or smoking cessation) Milestone anniversary bonuses Forward-thinking, a culture-based organization with collaborative teams that promote diversity and inclusion Trading Technologies is a Software-as-a-Service (SaaS) technology platform provider to the global capital markets industry. The company’s award-winning TT platform connects to the world’s major international exchanges and liquidity venues in listed derivatives alongside a growing number of asset classes, including fixed income and cryptocurrencies. The TT platform delivers advanced tools for trade execution and order management, market data solutions, analytics, trade surveillance, risk management, and infrastructure services to the world’s leading sell-side institutions, buy-side firms, and exchanges. The company’s blue-chip client base includes Tier 1 banks as well as brokers, money managers, hedge funds, proprietary traders, Commodity Trading Advisors (CTAs), commercial hedgers, and risk managers. These firms rely on the TT ecosystem to manage their end-to-end trading operations. In addition, exchanges utilize TT’s technology to deliver innovative solutions to their market participants. TT also strategically partners with technology companies to make their complementary offerings available to Trading Technologies’ global client base through the TT ecosystem. Trading Technologies (TT) is an equal-opportunity employer. Equal employment has been, and continues to be a required practice at the Company. Trading Technologies’ practice of equal employment opportunity is to recruit, hire, train, promote, and base all employment decisions on ability, rather than race, color, religion, national origin, sex/gender orientation, age, disability, sexual orientation, genetic information or any other protected status. Additionally, TT participates in the E-Verify Program for US offices. Trading Technologies (www.tradingtechnologies.com, @Trading_Tech) creates professional trading software, infrastructure and data solutions for a wide variety of users, including proprietary traders, brokers, money managers, CTAs, hedge funds, commercial hedgers and risk managers. In addition to providing access to the world’s major international exchanges and liquidity venues via its TT trading platform, TT offers domain-specific technology for cryptocurrency trading and machine-learning tools for trade surveillance.