Job Description
Application Support Analyst required by our client, to be responsible for overseeing the operational support of their main operating system and to maximise the clients usage of the operating system to meet customer needs in the most efficient and cost effective manner.
Our client is based in Preston/Chorley region and offers a hybrid working environment, but you are required in the office 1-2 days a week and can work remotely the remaining time. They are also offering an attractive salary to c£25/30K + Benefits
This opportunity will provide an excellent career opportunity for a candidate with application support skills and technical skills maybe from a help desk environment to develop their career within business and application support.
ApplicationSupport Analyst Skills and experience:
Systematic problem solving skills and the ability to implement solutions to solve root cause of problems
Ideally in-depth knowledge and experience of the ProVision or Sopra Steria or DPR system
Strong application awareness, technical adeptness
Understanding of service desk and incident management methodology and operation
Business and technical skills across operational areas
Logging of IT Service desk service requests and incidents
Administration and management of service requests
Detailed MS Excel knowledge, MS Office skills, PC support skills
Understanding of business processes
Appreciation of regulatory environment and business impact
Able to handle multiple, priorities balancing the needs of each according to business impact
Minimum 5 GCSEs at Grade C or above including Maths and English or equivalent
Evidence of working in a technical role within a comparable organisation (ideally in Financial Services)
ApplicationSupport Analyst Responsibilities:
Support of the companys core operating system in order to meet the operational requirements and demands of the business.
Understand and oversee the companys use of ProVision (their operating system) rules and ensure they map as intended to business processes
Assist and support the testing of software releases with the various operational business units including live deployment
Ownership and oversight of day, month and year end processes
Diary, letter, mail merge support and management within the operating system
As part of production control, schedule and run day, month and year ends as necessary
Assist in the development/changes of the core operating system in order to meet the changing needs of customers and intermediaries in line with regulatory requirements and change
Call logging of helpdesk service requests
Service management and administration of service requests
For further information about this opportunity please forward your CV to Steve Hallworth