Job Description
About Us
We are a historical data and analytics company, solving some of the most complex and challenging problems in big data and financial markets. We have built an award-winning data science platform for processing vast quantities of granular limit order book data, and have a series of products built on this platform.
We have a fantastic team and our culture is inclusive and highly collaborative - a place where our employees are encouraged to be themselves.
We give all our employees share options, empowering them to get involved in decision making and help shape the future of our company as we continue to grow and scale.
We offer a combination of remote and office (London based) working, weekly team lunches and plenty of office snacks!
For more information, please visit our website, www.bmlltech.com or visit our Twitter, @bmlltech or LinkedIn, @BMLL.
About the Role
As an Application Support Engineer you will join the Ops team at BMLL, responsible for all production operations. Every day our proprietary applications consume 250GB of new data across 750,000 securities to deliver into our platform, our dashboard products and data services. These are accessed by our customers who are dependent on our services for their own workflows.
The Ops team's mission is to monitor these production applications and to make sure our daily batch jobs complete in a timely manner. Using our detailed knowledge of these data pipelines, we troubleshoot any potential production issues, and escalate to relevant teams internally and externally.
In this role you will be working with a modern tech stack, entirely hosted in AWS, using Python, Apache Airflow, Splunk and Snowflake. We use Jira for all task tracking.
Responsibilities
- Monitor and make sure daily batch jobs complete in a timely manner.
- Take ownership of customer issues; diagnose, troubleshoot, identify solutions and see problems through to resolution.
- Manage production incidents and escalate issues to the appropriated Dev teams.
- Build and maintain custom reports and monitoring dashboards.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
- Occasional weekend work will be required with this role.
Required Skills and Experience
- MUST have Understanding/Experiences in scripting languages such Python or Shell/BASH.
- Experience working within a similar Application support position dealing with production critical batch systems
- Strong knowledge in cloud computing (AWS)
- Good understanding of an incident management process
- Understanding Unix/Linux environment
- Understanding of SQL database systems
- Worked with network monitoring and data analytics tools like Splunk
Key Behaviors
- Strong problem-solving skills
- Excellent team collaboration and communication skills
- Willingness to take ownership of a task or issue
- Motivation to learn new skills and technologies
- Competitive salary
- 25 days holiday plus bank holidays
- Share Options after completion of probationary period
- Pension Scheme
- Private Medical Insurance
- Life Insurance
- Combination of remote and London based office working
- A yearly Well being Physical Activity budget
- Continuous earning through training and challenging projects
- Collaborative culture
- Weekly team lunches
- Free Fruit, snacks, and drunks provided throughout the day (When office based)
- Regular Team Socials
- Cycle to Work Scheme