Job Description
Application Support Engineer Reading/Exeter/HybridWhat it's like to work at Landmark:We're a friendly, dynamic and supportive team. We encourage being bold, dreaming big and active, curious minds, both in our performance as a team and individually. We actively promote involvement in the development and direction of our products and services, as well as finding new and more efficient ways to work. We love to get together to do great work and be sociable. As well as this we offer: Competitive salary 25 days’ holiday plus bank holidays, with optional 5 days unpaid leave per year Annual lifestyle allowance of £300 to put towards an activity of your choice Pension matched up to 6% for the 1st 3 years and matched up to 10% thereafter Private Health Insurance – currently via Vitality Group Income Protection Scheme Matched funding for Charitable fundraising Cycle to Work scheme and Gym Flex scheme Internal coaching/mentoring system throughout your time here Focus on training and career progression Family friendly policies Free parking The OpportunityThe Application Support Engineer will be responsible for providing application support to our customers while working within a busy dynamic team. The support will involve technical guidance, investigation, diagnosis and resolution of customer impacting incidents and problems for our bespoke products/solutions. The role will involve: Identification, recording, investigation, diagnosis and resolution of Incidents/Problems within agreed SLA’s. Monitoring Azure API Management Service. Using Azure inbuilt tooling to analyse logs and trends (e.g. App Insight and KQL). Providing support for Azure Function Apps, ensuring smooth operation and performance. Managing Azure Storage Accounts, including blob, file, queue and table storage. Overseeing Virtual Networks (VNets) and ensuring proper network architecture and security. Understanding and supporting Azure DevOps practices to streamline development and deployment processes. Escalating incidents to 3rd party support providers, managing their investigation through to successful resolutions, within agreed SLA’s. Providing SME support in internal and customer facing external meetingsFulfilling assigned Service Requests, within agreed SLA’s About YouTo be successful in the Application Support Engineer role you will be someone that comes from a similar role with experience in Software Developing, preferably in .net and C#.You will also have/be: IT degree educated in a Computer Science or IT Discipline or equivalent experience ITIL 4 Foundation Knowledge of Azure Knowledge of AWS Excellent communication at all levels Experience escalating incidents when required.