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Job Description
Job Description
PCCW Global is a leading international communications service provider, offering the latest mobility, voice and data solutions to multinational enterprises, telecommunications partners, cloud and application service providers. With a network footprint reaching over 3,000 cities in 160+ countries across 5 continents, our truly global coverage combined with local on-the-ground knowledge has helped us build best-in-class global connections linking Africa, the Americas, Asia Pacific, Europe and the Middle East.
As an Application Support Engineer in PCCW Global, you will be required to:
Roles and Responsibilities:
- Possess specialist knowledge of operating systems, devices, applications and software
- Provide technical support of application usage to users within the organization
- Maintaining and updating technical documents and procedures
- Handle procurement process to acquire new software or renew existing subscription
- Liaise with vendor for system maintenance arrangement
Requirements:
- Degree holder in Information Technology, Computer Science or related disciplines
- Experience in application support
- Experience in customer service and relationship management
- Experience in application vendor management
- Ability to explain system concept to users with limited IT and system knowledge
- Strong analytical and problem-solving skills
- Self-Motivated and a good team player
- Experience in Agile/Scrum development methodology is a plus
- Effective oral, written and interpersonal communication skills