Job Description
What are we looking for in our Application Support Engineer? Application Support Engineer - Stevenage (Onsite) - 3 months (Extendable) - £300-330 PER DAY UMBRELLAROLE SUMMARYWe are for looking someone with broad knowledge but not specialist in App support and infrastructure.Applications, End User Support.Responsible for the efficient operation and support of applications within the Mechanical Design Department.Specializing in, identifying, and solving problems and advising usersDUTIES AND RESPONSIBILITIES:The Support Engineer will:Provide extensive end user support for Mechanical Design application for over 3000+ users.Be responsible for delivering support across 3 UK sites – Stevenage, Bolton, and Filton.Assist in the definition of best practice and processes associated with Mechanical Design applications.COMPETENCIES:Good knowledge of application/s supportDevelop effective resolutions for user problems and system errors.Adaptability to different personalities and levels of user knowledge.Confidently be able to present complex subjects to different target audiences.Good verbal and interpersonal communication skills.Ability to work autonomously.1st/2nd level operations experience with Application support team or service deskExperience of working to SLA'sProblem determination skillsSelf motivationOwnership and management - Able to work alone on tasks once trainedMethodical - Common senseCommunication skillsProblem triageTeam playerAptitudeQuick LearnerProfessionalismKEY SKILLSWindows experienceOnsite availabilityWorking within a Support team environmentSec ClearanceMust be willing to apply for DV Sec clearance if not already heldSQL AwarenessAnalytical skillsLog analysis competencyWindow 2016 server knowledge and aboveWindow OS skills - StrongApp PackagesVM'sEnterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache TomcatSecurity PatchingRelease management and Change managementProblem ManagementRoot Cause Analysis skillsNice to Have But not Essential:Windchill administration / implementation.Ideally have spent significant time administering / configuring Windchill and completed Windchill or 11.Implementation of Windchill or above.Administration of and above.Knowledge of deploying Creo Parametric/Office PDF workers.Awareness of Creo Parametric / Creoview.CREO Illustrate Windows 10 OS / Windows Server OS – 2012 onwards.Must have strong Windows OS administration knowledge. Should have some basic knowledge of the following:ESX VMWare.ESX infrastructure.ESX snapshots / restores.Enterprise services.Active Directory.Certificate Services / certificate keystores.IIS Web services.Apache TomcatSQLSome knowledge of MS SQL Server databases.Knowledge of the use of SQL management studio.Knowledge of SQL command language in order to perform queries and updates within SQL database.