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Job Description
Call Centre Associate-Lowellgroup Do you have experience in a collections or sales role and are wanting to develop your career?
Are you looking for a shift that offers free weekends? Do you want to take advantage of working in a hybrid environment with the opportunity to work from home for part of the week? If the answer is yes, read on to learn more about your next role. We're Lowell, and we have a mission to make credit work better for all. We are one of the Europe's leading credit management companies, we're based in Yorkshire, and have offices across Europe. We buy debts from lots of different companies in all kinds of sectors and help our customers pay off that debt in practical and affordable ways, without adding to it. Every year, we help thousands of people take control of their debts we understand that every person's situation is different. They say it's good to talk - and we couldn't agree more, because that's how we help our customers and as a Customer Solutions Associate, a pivotal role in our busy contact centre, you'll speak to customers and help to find an individual solution for them by understanding their needs. Some of our Customers are in vulnerable situations, and you'll be there to help them find the right way forward - whether that's agreeing a repayment plan or directing them to free debt advice, .Handling customer interactions via our different service channels - to start with this will be both