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Job Description
Customer Relations Advisor Dutch-Booking.Com Customer Relations Advisor (Dutch)
About the company At Booking.com, we make it easier for everyone to experience the world. We began by taking hotel bookings online over 20 years ago and we’ve been shaping the travel industry ever since. Today, we’re building a platform that connects all parts of the trip – from accommodation to transport, tickets, tours and more. From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible. Booking.com core values Own ItLearn Forever
Succeed Together
Do the Right Thing
Think Customer First We are committed to giving you everything you need to take your career in the direction you want. With our core values we ensure you contribute to Booking.com’s mission in the best way you can. What you’ll be doing: Handling the post rental issues of customers & liaising between them and our suppliers.
Investigating customer queries and complaints through a thorough analysis of the details provided.
Managing customer’s expectations on timescales and potential resolutions.
Completing the full administrative cycle of documenting the customers/suppliers comments on the relevant systems.
Issuing refunds/compensation within the agreed guidelines. What you need to do it: You