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Job Description
Customer Service Advisor-Brakes Contact Centre – Customer Support Advisor
£21,873 Bicester - Sysco Speciality Group (Fresh Direct) This is a full-time role, working 40hrs per week. The shifts are 8.5hrs, between 7am-5pm and working 1 in 3 weekends. At Fresh Direct we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world. We are proud to be part of the Sysco Speciality Group - a family of fresh and Speciality Businesses with over 50 years’ experience serving customers. We provide a unique UK proposition, and our customers enjoy bespoke solutions, expertise, and the perfect products for their menus. Sysco Speciality Group, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company. As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email. Key Activities & Responsibilities: Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.Achieving set KPI’S in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.
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