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Job Description
Service Engineer Renewables-Kingspan Water and Energy *Scope of Role*
The Renewables Service Engineer is a very responsible customer facing role and requires a great deal of communication and technical ability as well as a sound understanding of customer care and the systems operated by the company to perform the role. The Renewables Service Engineer is responsible for the safe and timely delivery of work allocated to them and reporting back as directed by company procedures that work has been completed satisfactorily and to the satisfaction of the customer and the company. *Key Responsibilities* Duties will vary according to the specific nature of work allocated but broadly the main duties are as follows: • Complete Services and Call Outs on hot water cylinders and Solar products and ensure all required checks are completed in accordance with the manufactures guidelines and any faults are reported and system left safe. • Obtain tasks using PDA software as provided and trained to use; • Advise line manager and scheduling department immediately if you will have a problem getting to a job allocated to ensure customer is informed and advice why this event has occurred. • Ensure customers are contact first thing with ETA and keep up to date of any delays throughout the day. • Carry out a visual risk assessment on each job as required and raise any concerns with line manager. • Provide feedback on parts used in line with procedures to complete a task ensuring at all times