Apprentice Administration Assistant Level 3 Job In London

Job Description

Main area: Occupational health & Wellbeing

Grade: Apprenticeship

Contract: Apprenticeship: 24 months

Hours: Full time - 37.5 hours per week

Job ref: 213-CORP-6542843

Employer: King's College Hospital NHS Foundation Trust

Employer type: NHS

Site: King's College Hospital NHS Foundation Trust

Town: London

Salary: £18,008 per annum inc HCA's

Salary period: Yearly

Closing: 12/09/2024 23:59

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.7 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

Job overview

Occupational Health Apprenticeship Business Administrator

An exciting opportunity at King's College Hospital NHS Foundation Trust. We are seeking applications from enthusiastic individuals who are keen to work in this varied and fast-paced environment, supporting the staff of Kings College Hospital NHS Foundation Trust.

You will join a lively and enthusiastic team, who are committed to caring for the staff that care for our patients. You will carry the full remit of administration duties, supporting our multidisciplinary occupational health team in the provision of a high-quality service to the employees of the Trust and our external contracts. Training will be provided on site and on the job. The successful applicant will be required to work across both sites: Denmark Hill and Orpington Hospital.

Apprenticeship Business Administration Level 3 Fixed term for up to 24 months.

Main duties of the job

1. To deal with patient and staff enquiries clearly, by phone, email and in person promptly, efficiently and politely, resolving local issues and relaying messages where necessary.
2. To provide reception cover for all clinics including, the welcoming of patients, booking follow-up appointments, keeping patients informed of delays to their appointment and maintaining accurate records of patient attendance, departure time, appointment outcome and ensuring patients' personal details are updated.
3. To manage the appointments system, ensuring that all necessary documentation is available to the clinical staff as required, and that appointments are accurately recorded. Liaison with departmental staff, employees and external clients.
4. To monitor waiting times for appointments and to alert the Administration Coordinator of difficulties as necessary. To produce daily appointment sheets for clinics.
5. To ensure that all patients are registered accurately on the computer system prior to their appointment and to record their attendance.
6. To maintain the filing systems in good order and to deal with paperwork associated with appointments.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

OTHER DUTIES AND RESPONSIBILITIES

1. To undertake adhoc project work as directed by the Administration Coordinator.
2. To work in collaboration with the operational staff across all the contracts.
3. To be conversant with word-processing and to participate in the staff-training programme as requested.
4. To maintain confidentiality at all times and to observe the confidentiality of patient and staff information in accordance with the requirements of current Data Protection Legislation.
5. To undertake regular supervision and yearly performance review under the direction of the Reception Manager.
6. To be fully conversant with Statutory Health & Safety Regulations and notify any problems to the Reception Manager.
7. The job holder has a general duty of care for the health, safety and well-being of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
8. The post holder will carry out their duties as an employee and service provider with due regard for all the relevant Trust's policies.
9. Any Trust internal systems that require training will be delivered by the Trust on site and in working hours.
10. The apprentice will work under the supervision of the senior administrator.
11. Day to day training will be provided on the job through direct teaching, observation, simulation and practical application. Off the job learning is supported through workshops, online learning, shadowing, writing assessments/assignments/workbooks and practical training.

You will work towards the completion of the Level 3 Business Administration apprenticeship programme.

Person specification

• Educated to G.C.S.E. level A – C or Equivalent
• Good communication skills both Verbally & Written
• Ability to record accurate information
• Ability to prioritise; to be organised and flexible
• Ability to demonstrate commitment to and skills in customer care
• Previous experience of working in a team

IMPORTANT

• Check your email account regularly as this is how we will communicate with you.
• If you delete the job from any of your accounts, you may be prevented from accessing further communications.
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert.
• Please provide email addresses for referees where possible.
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy.
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Due to a high volume of applications, this advert might close before the displayed closing date. It is therefore recommended that you apply promptly.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name: Maria Dighton

Job title: Business Support & Administration Officer

Email address: maria.dighton@nhs.net

Telephone number: 020329971996