Apprentice Administration Assistant Level 3 Job In London

Job Description

Main area: Occupational health & Wellbeing

Grade: Apprenticeship

Contract: Apprenticeship: 24 months

Hours: Full time - 37.5 hours per week

Job ref: 213-CORP-6542843

Employer: King's College Hospital NHS Foundation Trust

Employer type: NHS

Site: King's College Hospital NHS Foundation Trust

Town: London

Salary: £18,008 per annum inc HCA's

Salary period: Yearly

Closing: 12/09/2024 23:59

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.7 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London.

Job overview

Occupational Health Apprenticeship Business Administrator

An exciting opportunity at King's College Hospital NHS Foundation Trust. We are seeking applications from enthusiastic individuals who are keen to work in a varied and fast-paced environment, supporting the staff of King's College Hospital NHS Foundation Trust.

You will join a lively and enthusiastic team, committed to caring for the staff that care for our patients. You will carry the full remit of administration duties, supporting our multidisciplinary occupational health team in the provision of a high-quality service to the employees of the Trust and our external contracts. Training will be provided on-site and on the job. The successful applicant will be required to work across both sites: Denmark Hill and Orpington Hospital.

Apprenticeship Business Administration Level 3 Fixed term for up to 24 months.

Main duties of the job

1. To deal with patient and staff enquiries clearly, by phone, email and in person promptly, efficiently and politely, resolving local issues and relaying messages where necessary.
2. To provide reception cover for all clinics including welcoming patients, booking follow-up appointments, keeping patients informed of delays to their appointment and maintaining accurate records of patient attendance, departure time, appointment outcome and ensuring patients' personal details are updated.
3. To manage the appointments system, ensuring that all necessary documentation is available to the clinical staff as required, and that appointments are accurately recorded.
4. To monitor waiting times for appointments and alert the Administration Coordinator of difficulties as necessary.
5. To produce daily appointment sheets for clinics.
6. To ensure that all patients are registered accurately on the computer system prior to their appointment and to record their attendance.
7. To maintain the filing systems in good order and deal with paperwork associated with appointments.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London.

We are at a pivotal point in our history and require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

Detailed job description and main responsibilities

OTHER DUTIES AND RESPONSIBILITIES

1. To undertake adhoc project work as directed by the Administration Coordinator.
2. To work in collaboration with the operational staff across all the contracts.
3. To maintain confidentiality at all times and observe the confidentiality of patient and staff information in accordance with the requirements of current Data Protection Legislation.
4. To undertake regular supervision and yearly performance review under the direction of the Reception Manager.

Person specification

• Educated to G.C.S.E. level A – C or Equivalent
• Good communication skills both Verbally & Written
• Ability to record accurate information
• Ability to prioritise; to be organised and flexible
• Ability to demonstrate commitment to and skills in customer care
• Previous experience of working in a team

IMPORTANT

• Check your email account regularly as this is how we will communicate with you.
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert.
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.