Job Description
Apprentice Sales Adviser warrington Golden Square Shopping CentreGolden Square Shopping CentreWarringtonWA1 1QP Permanent Full-Time NEW! About the role Retail is a fantastic path to start your career within the service or fashion industry. We need you to be a fun-loving, chatty sort who values customer service as much as we do. It wouldn’t work otherwise, would it? We love people who strive to be the best they can be and who take pride in what they do. Whether it’s making sure your section of the shop looks the BEST, unpacking the delivery quicker than you did last time or being the friendliest and most efficient cashier ever. We’ve got a thing for a bit of ambition and hunger for hard workers. Your role will be based within a busy schuh store. You will be providing excellent service by delivering the schuh customer service values, and be part of a team that maintain high standards of presentation & display; and efficiently handle stock, cash and administration. You will learn how to: CUSTOMER SERVICE ? Deliver service that meets our customers’ individual needs & always exceeds their expectations. Show personality & choose the right attitude in order to deliver unrivalled service. ? Care & respect customers & your colleagues. ? Acknowledge & greet customers and be aware of them at all times. No matter what else you may be doing customers are our primary focus, listen to what every customer wants and always be happy to help. ? Move fast & react quickly to customer needs including telephone queries. ? Politely deal with customer complaints and make customer led decisions to help to find the right solution. ? Acquire a sound knowledge of the product range including features & benefits. Show the customers what you know. ? Always offer alternatives when the customer's first choice is not available and promote complimentary or additional items. ? Positively promote the Company’s customer order service remembering that we want to make the sale. MERCHANDISING & DISPLAY ? Acquire a sound knowledge of store layout and merchandising techniques. ? Merchandise and present products on all types of fixtures considering Company guidelines and best use of ticketing and graphics. ? Ensure all display products are priced correctly, kept clean, tidy and replenished at all times. CASH HANDLING & ADMINISTRATION ? Process sales and understand Company procedures for accepting all types of payment and all necessary administration. ? Understand the correct method for processing refunds and exchanges in accordance with the Company refund policy. STOCK MANAGEMENT ? Receive, unpack, check and put away stock deliveries quickly. ? Carry out stock counts and implement price changes quickly and accurately. ? Organise the transfer of stock to other locations, completing the correct paperwork/admin. ? Ensure all stock is stored properly & safely and stockrooms are kept clean & tidy. ? Take action to observe security procedures and minimise stock loss. COMMERCIAL AWARENESS ? Know the store sales plans & other key targets. ? Make suggestions to improve store performance. ? Be aware of best and worst selling lines and give feedback on product. ? Know the competition. MISCELLANEOUS ? Understand and comply with the Company's Health & Safety policy and procedures. ? Understand and comply with all other company policies including Dignity at Work & Social Media policies. ? Carry out further duties as required by Store Management. This is an overview of some of your potential everyday tasks. At schuh, you will be working towards the Retail Level 2 Apprenticeship Standard over 15 months.What we will offer you:Our culture - You do you, and we do shoes.Sure we’re all about shoes and sneakers but we’re also about the people wearing them.Our vision is People.Purpose.Progress and central to this is our commitment to diversity, equality and inclusion. We welcome applications from underrepresented communities and want you to express yourself everyday, no matter your ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities, religions or otherwise.A destination for self-expression for over 40 years. Be part of it.To support an inclusive environment, our purpose groups – racial equality, LGBTQ+ equality, disability equality, mental wellness and sustainability are employee led and give different ideas, perspectives and backgrounds to fuel innovation and celebrate diverse voices. Find out more here Perks of the job include: Up to 40% product discount for those amazing sneaks you want. You can also share this with your loved ones.Up to 29 days holiday (including bank holidays) increasing to 34 when you have been with us three yearsYour birthday off to celebrate youFlexible working hours / contracts to work when suits youFree shoes when you join us and another pair each yearPerk platform for hundreds of discountsStream your wages as you earn them to get paid your wayEmployee assistance programme to support your wellbeingA pension scheme to help you save for the future #INDLP About the Apprenticeship The Retailer Level 2 Apprenticeship Programme is designed for people who are looking to kick-start their career within the retail industry. Each apprentice will be given the opportunity to earn while they learn, gaining valuable work experience to achieve their Retail Apprenticeship.We work in partnership with Lifetime Training, to provide Retail Apprenticeships. Lifetime Training will support the successful candidate throughout the programme by visiting them in the workplace, helping them to develop the skills, knowledge and behaviours needed to succeed in their role.Click the "Apply Now" button to visit the Lifetime website where you can search for "schuh" to apply and check your eligibility for this role. About the location schuh Warrington is housed within the town’s Golden Square Shopping Centre and is nearest to the entrance on Legh Street. At our Warrington shoe shop, you’re in the right place to source your next pair of street-ready shoes with the latest and styles in stock. If sports aren’t your thing, rock a pair of or go with a colourful pair of pastel – on-trend footwear! Want to give something back for a little something in return? Trade in your tired old kicks and receive a £5 discount and also cash in on our FREE in-store delivery. No need to worry about staying in all day for that delivery. With a great selection of in store, bring your little ones along and we’ll get them kitted out too! We can’t wait to see you at our Warrington shoe shop soon!