Job Description
Job Title : Arrears and Litigation Specialist
Location: Uxbridge Hybrid WFH 2 days a week
Salary: Up to £33,000
Benefits:
- 25 days holiday plus public holidays
- Private medical insurance
- Salary Sacrifice Pension matched up to 8%
- Season tickets Loans
- Cycle to work scheme
- EAP
- Enhanced maternity and Paternity
- Wellbeing days
- Volunteering days
- Free Hot Drinks
- Eye care vouchers
- Relaxed dress code
- Discounted Gourmet Society Taste Cards
- Discounted RAC vehicle breakdown cover
- Discounted Gym Membership
- Life Assurance
About our Client:
Our client operates a highly acclaimed loan servicing business, given multiple awards for their exceptional services. They take pride in nurturing their staff by offering comprehensive training and continuous learning opportunities. Additionally, employees enjoy the perk of daily staff lunches, fostering a supportive and inclusive workplace culture. Notably, the company holds an annual recognition and rewards ceremony, complete with prestigious awards, dinner, and drinks. Situated in a modern, eco-centric office, the company provides onsite facilities including a gym, meditation and yoga room, prayer room, and cycle racks, ensuring a healthy and sustainable work environment for all.
About the Role:
We are looking for candidates with collections experience to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors.
Responsibilities:
- Delivering accurate and timely processing of mortgage administration activities
- Regular communication with customers who are experiencing payment difficulties
- Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales, etc.
- Monitoring agreed workout strategies to ensure they are complied with, and taking further action by the Special Servicing Manual where appropriate
- Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale
Experience required:
- Prior exposure to operational loans
- Experience working with customers experiencing financial difficulties
- The ability to offer outstanding customer service
- The ability to effectively relate to the customer and communicate pertinent information in a cohesive and relevant manner
- Experience within the Financial Services industry with a consumer finance business will be required
- Strong English verbal and written communication skills
- Great attention to detail
- A good understanding of regulatory requirements and the impact these have on the business
- Collections experience is desirable but not essential
For more information regarding the role of Arrears and Litigation Specialist please contact us.
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