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Job Description
Job Description
Assistant Claims Manager - Marine & Aviation.
Roles Purpose
- To ensure delivery of the Claims Service is carried out in a way that fully meets customer expectations, both through direct claims handling and that provided service suppliers.
- To assist the Head of Marine & Aviation Claims in the delivery of Claims Service through management of claims issues arising from designated books of business and development of nominated client relationships.
- Accountable for delivery of service to support the brand, assisting in maintaining a strong market-leading team.
Role Responsibilities
- Delivery, through personal ownership and via the team of a first-class service to all customers.
- Management of a portfolio of claims, primarily of a more complex nature. This may be achieved through personal ownership, working with a more experienced colleague or by oversight of Senior Claims Adjusters and/or Claims Adjusters.
- Ensuring that the principles of conduct risk are fully understood, embedded, and practiced by all members of the team and external service suppliers.
- Setting and monitoring of team members’ appraisals and objectives to support delivery of the Claims Business Plan to include personal training and development.
- Assisting the Head of Marine & Aviation Claims in ensuring that all claims presented are handled in accordance with the highest professional standards, cost effectively and meeting all relevant SLA’s.
- Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives.
- Ensuring fair customer outcomes & commerciality when decision making in line with the company values.
- Liaison with Underwriting team(s) regarding claims and wording issues at an individual and market level and to support profitable development of account(s).
- • To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct and financial crime.
- Championing the company values and work in accordance with the organizational behaviours.
- To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct
Technical Requirements
- General Marine & Aviation Insurance Market background.
- Extensive experience handling Marine & Aviation claims in the Lloyd's market.
- ACII desirable.
- Experience in management and mentoring.
- Depth and breadth of knowledge of the London Market.
- Understanding of Claims MI, Microsoft Word, Excel, Outlook and ECF.
- Good communication and customer service skills.