To ensure delivery of the Claims Service is carried out in a way that fully meets customer expectations, both through direct claims handling and that provided service suppliers.
To assist the Head of Marine & Aviation Claims in the delivery of Claims Service through management of claims issues arising from designated books of business and development of nominated client relationships.
Accountable for delivery of service to support the brand, assisting in maintaining a strong market-leading team.
Role Responsibilities
Delivery, through personal ownership and via the team of a first-class service to all customers.
Management of a portfolio of claims, primarily of a more complex nature. This may be achieved through personal ownership, working with a more experienced colleague or by oversight of Senior Claims Adjusters and/or Claims Adjusters.
Ensuring that the principles of conduct risk are fully understood, embedded, and practiced by all members of the team and external service suppliers.
Setting and monitoring of team members’ appraisals and objectives to support delivery of the Claims Business Plan to include personal training and development.
Assisting the Head of Marine & Aviation Claims in ensuring that all claims presented are handled in accordance with the highest professional standards, cost effectively and meeting all relevant SLA’s.
Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives.
Ensuring fair customer outcomes & commerciality when decision making in line with the company values.
Liaison with Underwriting team(s) regarding claims and wording issues at an individual and market level and to support profitable development of account(s).
• To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct and financial crime.
Championing the company values and work in accordance with the organizational behaviours.
To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct
Technical Requirements
General Marine & Aviation Insurance Market background.
Extensive experience handling Marine & Aviation claims in the Lloyd's market.
ACII desirable.
Experience in management and mentoring.
Depth and breadth of knowledge of the London Market.
Understanding of Claims MI, Microsoft Word, Excel, Outlook and ECF.