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Job Description
KAUAI, part of the Virgin Active brand.
At KAUAI we are passionate about health and wellbeing and we promise to deliver nothing but the very best in food and nutrition. Serving the best quality ingredients means we bring to our customers real food that is, where possible, free of GMO’s and has no additives, preservatives, artificial colourants and flavourants. We make health and healthy eating habits accessible and exciting.
So what qualities does a Assistant Cluster Store Manager need to join KAUAI?
- A friendly, calm and approachable nature with the ability to act quickly and effectively
- Excellent attention to detail – nothing gets by without you noticing!
- Consistently acting in a safe manner, knowing the importance of completing safety checks and recording them accurately
- Confident in your own ability to act as a leader and an ambassador of the KAUAI brand
- Performs well under pressure in an organised manner
- Acting as a member of one team with one goal
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to:
- Seeking dedicated, determined and driven individuals to manage the overall operations of the stores within the Cluster, staff and ensure Operational Excellence.
- Planning and preparing work schedules and assigns crew members to specific duties.
- Ensuring store staff are trained and competent in assigned areas implementing correct procedures to be followed.
- Directing compliance of crew with established company policies and procedures.
- Addressing gaps/concerns identified through store audit.
- Maintaining appropriate staffing levels.
- Providing leadership, coaching, development and motivates crew members.
- Is a people’s person with good customer service ability.
- Timeously completes management tasks and checks.
- Maintaining appropriate stock levels through ordering, receiving and rotation processes.
- Ensuring correct portioning standards are followed for all products and services.
- Performing regular stock-take procedures and readily addresses variances.
- Executing sales promotion activities and directs crew members for merchandise displays.
- Managing controllable cost against set budgets for the store.
- Monitoring expenditure of all costs within the store, ensuring all budgets adhered to.
- Recruiting and Interviewing all General Crew and Cashiers in line with KAUAI recruitment processes and KAUAI ambassador criteria, and with assistance from HR.
- Addressing complaints and resolving problems.
QUALIFICATION/EXPERIENCE
- Three years related experience and/or training.
- Espresso Machine knowledge hand
- 3 years of experience leading multiple teams in a fast-paced environment
- Proficient in finance, P&L oversight, and budgeting
- Track record of hiring and retaining top talent
- Customer obsessed
- Growth mindset
- Entrepreneurial thinker
OUR PERKS
- 30 days annual leave – and we want you take them
- Access to The Peoples Pension, with our contributions at 3%
- 50% off all meals
- Complimentary Virgin Active membership for yourself.