Job Description
Are you the type of person who gets out of bed on the right side daily? If so, we'd like you to come and join our happiness as an Assistant Front Office Manager.
Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it's our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, and moments to grow while helping our colleagues reach their potential and opening the door to their next opportunity.
As a "We Always Care" employer, you will be provided with tailored development plans, training, and apprenticeship opportunities to develop your career!
Joining our independently owned and 5-star hotel as one of our Assistant Front Office Manager, you will help to build a supportive and social place, where we can all be at our best while receiving the following happiness perks:
- Service Charge
- Employee discounts of up to 50% on food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
- Employees and Friends & Family rates across our sister properties
- Complimentary meals on duty
- Uniform provided and laundered complimentary
- Refer a friend bonus
- Employee recognition schemes and Social Committee events including gala dinners and much more!
- Employee benefits platform with access to thousands of discounts and offers.
- Private medical insurance available
As a Assistant Front Office Manager you will be working within the Front of House Department and report directly to the Director of Rooms.
Main Duties and Responsibilities include:
Foster an environment within Front Office where exceptional hospitality is delivered consistently for internal and external customers
To receive customer complaints and ensure the complete satisfaction of the customer. Deliver appropriate service recovery with a view to obtaining their future loyalty.
To build an effective, motivated and knowledgeable Front Office Team
Keep fully informed of the forecasted business levels and ensure the Front Office is staffed accordingly, reviewing short lead pick-up in particular
To act as Incident Controller and perform Duty Manager's duties on the shift
To have well developed social skills, to be able to handle all types of people and situations and to have a high level of versatility and flexibility to meet the many varied needs and expectations of the guests in the Hotel
Interact with guests as well as leading effectively the Front Office team to achieve and exceed AA 5 Red Star standards and LQA Standards
Ensure group arrivals are planned for in advance and appropriate staffing levels are provided to ensure a seamless arrival and departure experience
Display excellent negotiation skills to achieve the best possible outcomes for the Department, the hotel and our internal and external customers.
All applicants must be legally eligible to work in the UK.
We're more concerned with what's in the glass not whether it's half full or empty so come and pour some happiness into yours by joining our award winning family!
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