Job Description
Job Description
Job Position
Assistant Manager – Project and Programs
Job Overview
- Customer Engagement
Point of contact for stakeholders across professional service opportunities
Responsible for understanding customer requirements
Responsible for monthly governance with stakeholders with whom we have contracts
- Vendor Management
Coordinate with vendors for suitable profiles and onboard them upon customer selection
Awareness around Compliance | IR35 regulation
Responsible for Team discipline and any actions that may be required
Background verification | BPSS, SC
Responsible for vendor governance
- Operational
Responsible for SLA agreed in contracts
Responsible for approved contractor’s timesheet
Telecom knowledge is added advantage
- Farming
Leverage existing stakeholder relationship and bringing new projects / contracts
Responsible for meeting Gross Margin targets
Qualification
Minimum 8 – 10 years’ experience in managing projects / program within UK
Key Roles and Responsibilities
Operational point of contact for multiple customers
Regular internal / external meetings with stakeholders to review performance
Commercial reporting of both cost and revenue across projects
Ensuring that figures presented monthly are both accurate and audible
Manage all onshore P&L reports and analysis trends to improve Gross Margin
Vendor management ensures that issues are resolved quickly and without becoming major incidents
Identifying opportunities to gain long term contracts and where possible new assignments
Planned implementation of new organizational policies.
Establish Continual Service / Process Improvements and track performance
Negotiated agreements with diverse parties to support margin improvement
Maintained organizational compliance with applicable legislation and regulations
Drove company mission and values, representing organization at meetings and industry events
Ensure compliance with customer vetting process for both BPSS / SC roles
To conduct & review project plan (scope, deliverables, time frame, and cost) and ensuring acceptance at all levels to proceed with execution.
To evaluate alternative approaches, to ensure product/service delivery that will meet stakeholder requirements and expectations.
To identify, mitigate & manage risks.
To acquire, organize, and manage the people resources within the project team. Ensure the right number of people with the right skills are engaged in performing project tasks.
To manage project WBS and schedule
To proactively identify risk and mitigation plan to overcome risk that impact a successful programme completion.
To monitor project progress in the context of Supplier, Customer, market, and industry environments.
To understand customer needs and requirements and respond with foresight, thoroughness, and dedication. provide best-in-class services/products that meet requirements.