Job Description
About Us The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care. We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co. please visit Why Join Our Team? With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf, and we are the home of great guest service. People are our passion, and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month. Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to employee assistance line (EAP) and FREE fitness access. Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay overnight at a discounted rate, where available. A career at Old Course Hotel, what’s not to love? *All benefits subject to availability About the Role Our award-winning Food and Beverage team are at the hub of our business, we have an exciting opportunity for an Assistant Manager in the Jigger Inn Pub overlooking the Old Course. This historic building dates back to the 1850s, when it was the stationmaster’s lodge. Today, The Jigger Inn is home to golfing memorabilia, crackling open-hearth fires, home-cooked food and a superb selection of Scottish beers. The pub’s own Jigger Ale is available only at The Jigger Inn, St Andrews and at The Horse & Plow at Forbes Five Star-awarded The American Club in Kohler, Wisconsin, USA. Duties and Responsibilities ·Maintaining standards and operating procedures ·Ensuring all service and bar processes are followed, taking every effort to control costs ·Support and coach direct reports effectively, ensuring the highest standard of customer service is provided to all guests ·Resolving any guest complaints satisfactory, ensuring all expectations are met and retaining customer loyalty ·Forecasting for staffing requirements, ensuring staff volumes are adequate ·Maintaining high standards of performance via appraisals and personal development plans, in line with our business values and objectives ·Drive the success of our Food and Beverage Team through identifying continuous improvement areas About You You will be an enthusiastic and motivated individual who prides themselves on delivering exceptional customer service. Having a track record of supporting and motivating a team is essential along with having a great front of house presence. Ideally, you will have relevant working experience managing or supervising a fast-paced pub or bar and be a Personal License Holder though not essential. Salary This a permanent position working 40 hours per week, over a flexible shift pattern and will include an element of weekend working. A competitive salary of £32, is offered along with TRONC and a vast range of associate benefits