Job Description
The Role: Assistant Reception Manager The Restaurant: Quaglinos The Location: St James The Hours: 48 Hours Per Week Why work for us: Our industry leading benefits have you covered! Industry leading pay : We value your expertise and dedication. Dine with style : Enjoy a lavish 50% discount at all our restaurants, all day, every day. Exclusive perks : Our teams have access to some of the best discounts and cashback from a range of top retailers and cinema tickets at unbeatable prices through the Lifeworks app. Financial freedom : Take control of your finances with Wagestream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary. Wellness support : Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor. Total Wellbeing Package : Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more! Dental care made easy : With Tooth Fairy you have instant access to expert advice and prescriptions from the comfort of your own home. Mindfulness at your fingertips : Boost your mental wellbeing with myStrength – a personalised app offering guidance and practices to overcome life’s challenges and enhance mental health. Forward thinking: With Care Concierge you can navigate later life care with ease through a personalised service offering guidance, funding support and peace of mind. Nourish your body : We offer healthy and nutritious meals whilst on shift. Recognition and Reward for a job well done : Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night! Grow with us : You will have access to some of the best training our industry has to offer. You will have access to our training platform, D&D Connect which is packed with resources to nurture your skills and knowledge. Get some rest : Your holiday allowance increases with length of service. Make a difference : Give back to the community with an optional paid day each year for volunteering efforts. Spread the love : Benefit from our recommend a friend scheme and share the joy of joining our team. Who we are: At D&D London we are passionate about all things food and drink. We strive to deliver quality in everything we do, each time we do it. With over 30 diverse venues across 6 cities including London, New York and Paris - there is a restaurant for every occasion. Each of our sites pride themselves on the unique designs, the freshest produce and the most exclusive settings. Founded in 2006 by David Loewi, the mission has always been the same, to provide each and every guest with a luxury experience when stepping foot into our restaurants, bars and hotel. Through the years we have paved the way in the luxury dining scene, acquiring some of the most iconic venues in London and beyond, venues such as Bluebird Chelsea, 100 Wardour St, Quaglino’s, 20 Stories, Orelle and South Place Hotel. Quaglino’s has been the star of St. James’s since it opened all the way back in 1929. With an impressive menu of European classics, as well as an extensive drinks list and famous cocktails, Quaglino’s also host live music and DJs on the grand stage until late. Synonymous with style and glamour, Quaglino’s also boasts two ornate private dining rooms. A bit about what you will be doing: We are looking for a passionate and guest-centric Assistant Reception Manager to join our team at RESTAURANT. In this pivotal role, you'll support the Reception Manager in ensuring the smooth running of our Restaurant. You'll be responsible for managing calls, enquiries, and reservations with grace and efficiency, while also taking the lead in the absence of the Reception Manager. With your warmth and charm, you'll build lasting relationships with both guests and team members alike, ensuring a welcoming atmosphere at all times. Your primary focus will be on ensuring the smooth allocation of guests in a planned and organized manner, contributing to the overall success and strategy of the restaurant. This role offers a fantastic opportunity for personal and professional growth, with the chance to shape unforgettable moments for our guests while charting your own path to success in the hospitality industry. Your key duties & responsibilities would include: - To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times - To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression” - To take reservations correctly and with the respect of the policies when necessary - To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints - Manage the front desk by receiving incoming calls, greeting and attending guests' needs - To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience - To look after reception appearance and presence - Understand relevant H&S legislation and the implications on the business, taking action as required - Cost control and financial budgeting alongside the Senior Reception and Reservations Manager If you are interested in discussing the Assistant Reception Manager role further, please get in touch with us without delay! At D&D London, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.