Job Description
The Arts Club, one of London's most renowned private members' clubs, is looking for a talented and charismatic Assistant Reception Manager to join our dynamic team, situated in the heart of Mayfair. We are seeking a highly motivated and experienced Assistant Reception Manager to join our team. The ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to manage and inspire a team of receptionists. As an Assistant Reception Manager, you will ensure that our members and guests receive a warm welcome and an unparalleled experience from the moment they enter The Arts Club. In Return, We Offer Fantastic Rewards and Benefits (T&C's Apply): Private medical benefits via Medicash Discounts in over 800 retail outlets via Reward Gateway Discounts on food & beverage in our restaurants and sister businesses Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic) Enhanced sickness pay Life assurance Long Service Awards An exciting range of learning and development programmes Enhanced maternity pay Uniform laundry service Opportunities for promotion and continual progression Complimentary meals while on shift Employee assistance programme Occupational health nurse Birthday Day Off *Terms and conditions apply to all the above benefits. Key Responsibilities: Oversee the daily operations of the reception area, ensuring smooth and efficient service. Supervise, train, and motivate the reception team to deliver exceptional customer service. Handle member and guest inquiries, reservations, and special requests with professionalism and discretion. Maintain a thorough knowledge of club facilities, services, events, and local amenities. Assist in the management of membership records and ensure all information is up-to-date and accurate. Monitor and manage the reception budget, ensuring cost-effective practices without compromising service quality. Address and resolve any complaints or issues promptly, escalating to the Reception Manager or other departments as necessary. Ensure compliance with health and safety regulations and club policies. Support the Reception Manager in various administrative duties and projects as required. Other skills that will need to be demonstrated include: Excellent attention to detail Strong organisational skills Impeccable appearance of personal grooming Confident, professional and welcoming personality Genuine passion and enthusiasm to learn Proficient in English language IT proficient Successful Assistant Reception Manager applicants will become part of a fun, dynamic team working across all aspects of hospitality. Staff also enjoy an extensive range of benefits, including private medical benefits, travel passes and discounts in restaurants and retail outlets across London As an employee at The Arts Club, you can expect to be provided with hospitality lead training, learning from the very best talent within the industry. As part of our Club expansion your career development opportunities will be unparalleled, so, if you are ambitious and looking for your next career move, then we want to hear from you. Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. No Agency please