Job Description
Associate, Merchandising (e-Commerce)
London
We are seeking a dynamic Associate Merchandiser to join our merchandising team specialising in e-commerce. You will enhance our product range, ensuring our platform remains the go-to destination for luxury convenience retail.
You will be someone who is excited about understanding customer needs, trends and the retail environment with a commercial mindset. You will have an impeccable attention to detail, creative vision, be data-driven and have exceptional communication skills. Ultimately you will have a direct impact on increasing sales and profitability of the business to drive sustainable growth.
Zapp is London’s leading digital-first, premium convenience retailer and we are relentlessly focused on growing and developing the best-in-class premium convenience proposition for our customers.
Key Responsibilities:
- Create and maintain engaging product content on the Zapp app and website.
- Work closely with the Category and Marketing teams to plan and develop merchandising strategies, such as iconic collections.
- Develop features on the online platform and app in close collaboration with the product and technology teams.
- Analyse sales data, customer behaviours, reactions, insights and market trends to anticipate customer needs.
- Define, set up, analyse and report on the performance of the catalogue.
- Devise long-term development strategies for product category.
- Approach decisions in a data-driven, strategic manner to optimise the catalogue offering.
- Liaise with the marketing teams to determine competitive pricing and promotional activities of product categories.
- Collaborate with procurement to ensure operational excellence.
- Assume responsibility for revenue, margin and a great perceived catalogue.
Requirements:
- Proven track record of creating successful merchandising strategies and managing product assortments.
- A passion for customer experience, with a proven ability to translate customer needs into business strategy.
- Excellent organisational skills and attention to detail.
- Strong analytical skills including excellent knowledge of Google Workspace, in particular knowledge of Looker is advantageous.
- 'Fly high & dive deep' mindset, strategic and hands-on at the same time.
Benefits:
- Enjoy 25 days holiday per, plus bank holidays
- Private Health Insurance
- Perkbox
- Extended sick pay and maternity / paternity leave pay