Job Description
Head Of Reception-Hilton Grand Vacations
Job DescriptionHead of Reception - £11.69 per hour
Ready to make your application Please do read through the description at least once before clicking on Apply.
Thurnham Hall - LA2 0DT
What will I be doing?
As Head of Reception you will lead a team of receptionists and night auditors who provide a 24 hour Reception service to our Owners, Members and Guests staying at the resort and ensure that the Stay Vacationed™ service culture is followed at all levels. Reporting to the Resort Manager, the main job duties are:
• To manage the Reception Team on a daily basis in line with the company standards of service excellence
• To manage reservations and pre-arrival requests, ensuring that guest expectations are met and exceeded
• To recruit, train and develop the Reception team
• To liaise with other Head of Departments to ensure exceptional service levels are consistently delivered to guests
• To organize the Reception shifts and work planning
• To manage the Reception budget in terms of expenses and revenue
• Present a welcoming impression to guests by all reception staff both on the telephone and in person
• Review and implement internal procedures as required, to optimize the operational efficiency of the Reception division
• To ensure that any concerns raised by owners, members and guests staying at the resort is communicated to the relevant division and followed up on to ensure clients satisfaction
• To consistently communicate with the Resort Manager regarding any areas of opportunity and on-going updates
• Other duties assigned
QualificationsWhat are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
• At least 3 years previous experience in a similar role
• Ability to motivate and lead a team
• Ability to multi task and work under pressure
• Good working knowledge of Microsoft Office
• Competency in cash handling, banking reconciliations and budgetary control
• Excellent communication skills both written and verbal