Job Description
Room Attendant-Hilton Grand Vacations Job Description
A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
What will I be doing?
A Room Attendant will be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain trolley on daily basis
• Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
• Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships
Benefits include free Leisure Club Membership, Go Hilton Team Member travel programme – (hotel discounts for team members, family and friends), Denplan, Perks at Work and LifeWorks employee programmes.
Staff accommodation - ensuite rooms available
Qualifications
What are we looking for?
A Room Attendant serving Hilton Grand Vacations Brand is always working on behalf of our Guests and working with Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Ability to work on their own or in teams
• Flexible and reliable
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Experience in a similar position