Job Description
Back-Office Business Analyst Salary: From £25298.00-£31623.00 Who are Diligenta?Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.Summary of the role:We are seeking a dynamic individual to join our Operations team as a Business Analyst. This role entails identifying and driving change initiatives to enhance operational efficiencies, boost customer satisfaction, and minimize complaints. The successful candidate will analyse business requirements, assess change impacts, explore options, and recommend solutions to facilitate effective business change delivery.Benefits:33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods Cycle to Work Scheme & Interest free Season Ticket loans A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits What you'll be doing:Identify business requirements for change through stakeholder consultation.Analyse current business operations to develop As-Is process models.Collaborate with stakeholders to assess change impacts and create To-Be process models.Utilize analytical methods to evaluate and validate business solution options.Interpret legislative and regulatory changes to assess their impact on business processes and systems.Contribute to impact assessments and cost-benefit analyses to inform decision-making.Support business acceptance testing activities and address queries and issues from the Test team.What we're looking for:Proficiency in MS Office applications specially in MS Excel.Strong interpersonal skills and confidence in communicating with stakeholders individually and in groups.Excellent written and verbal communication skills, with the ability to influence and negotiate at all levelsKeen attention to detail, effective fact-finding skills, and the ability to make evaluative judgments based on both quantitative and qualitative informationUnderstanding of financial considerations and potential financial impacts of requirements and solution optionsBroad awareness of the Financial Services industry and its regulatory environmentA systematic, disciplined, and analytical approach to problem-solving If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!