Job Description
Job summary We have an exciting opportunity for a LaboratoryBusiness Support Coordinator to join our professional team in providing businesssupport to the Operational Management Team for Blood Sciences. The candidatemust have knowledge and experience of working in a Blood Sciences Laboratoryand be familiar with discipline specific terminology as well as have excellentskills in data analysis and interpretation. Main duties of the job Assist andcarry out duties as directed in the following areas:1. Data collection and compilation ofreports of workflow analysis, staffing requirements.2. Compilation of reports of consumablesand Reagent usage. 3. Q-Pulse Updates, Audits andProcedures checking to ensure compliance.4. Compilation of rosters. 5. Audit, completion, and follow up NCsto close.6. Training, plans documentation,collection of data and compilation of reports.7. Incident / Exceptions Reporting 8. Support with 5S projects andembedding processes/ inspections.9. Administration Tasks for basic peoplemanagement documentation. About us SYNLAB UK& Ireland work closely with clinicians, hospitals, occupational healthproviders and clinical researchers to provide a complete pathology offering.We operatein increasingly diverse environments which is reflected in our workforce,clients, customers, suppliers, communities and partners. We believe aninclusive workplace culture is the best way to source, attract and retaindiverse and talented people, and create a sustainable, high-performingworkforce.We believeour staff is vital to the principle of making a positive difference tohealthcare, therefore, we promote a culture of continuous personal developmentwhere scientists and staff have the support and resources to acquire new skillsand build their careers through learning and development opportunities,coaching and clear career pathways.We promotean open and collaborative culture where leaders act as role models andfacilitate a two-way communication, engage with staff and stakeholderstransparently and actively encourage feedback and suggestions.We reserve the right to close any adverts once we have received asufficient number of applications. If you decide to apply for this post but donot hear back from us within two weeks of your application, please assume thatyou have not been short-listed on this occasion.SYNLABUK & Ireland is a committed equal opportunities employer and does notunlawfully discriminate on the basis of any status or condition protected byapplicable UK employment law. Job description Job responsibilities Extract, analyse, manipulate, and present business performance information, identifying issues and highlighting success. Provide support to all areas of the laboratory in accordance with local working practices whilst maintaining high professional standards and conforming to Health and Safety regulations Utilise Q-Pulse Quality Management System according to authorised protocols, provide support in the maintenance and monitoring of the QMS Produce, implement and maintain appropriate SOPs Train other members of staff on role specific tasks, such as data analysis and report production. Communicate efficiently, courteously and with clarity, whether face to face, telephone or electronically with staff at all levels, internally and from service users. Matters being communicated may include technical scientific information and/or results and business sensitive material. Coordinate, participate and engage constructively in laboratory and other meetings. Report incidents and adverse events and enter the information in the occurrence module of Q-Pulse. Investigate incidents and report findings as appropriate. Perform administrative tasks as required by the Blood Sciences Management Team. Safety To observe safety regulations and attend mandatory fire, manual handling and other courses as required To assist in the investigation of any incidents Participate in risk assessment monitoring. To ensure that equipment within area of work is maintained and operated as per SOPs To comply with policy for annual mandatory updates and have knowledge of COSHH and Lifting and Handling policies Report incidents and adverse events Person Specification Qualifications Essential Science based degree or equivalent experience plus further training Desirable Knowledge and experience of working within a blood science laboratory Good working knowledge of laboratory-specific computer applications Advanced Microsoft application training Lean/STS training and experience Experience Essential Proven knowledge and experience within a Blood Sciences laboratory, understanding discipline specific terminology. Demonstrate ability to think critically and skilled in analysis of complex information. Experience and understanding of working in a regulated or accredited setting. High level knowledge of Microsoft applications, particularly Excel, Word, High degree of accuracy, and interpretive skills Empathetic attitude towards customers, service users and/or patients Able to project a professional, corporate, commercial attitude and image. Good problem-solving skills Ability to communicate with a wide range of levels of staff and user organisations including technical information accurately verbally, written and electronically. Able to work independently. Team player with a positive attitude, display resourcefulness and initiative Excellent time management skills, ability to prioritise and meet changing demands. Able to adapt efficiently to change.